Message from the Chair

RSS Review

Amy Rustic, Editor

Hello RSSers!!

It’s hard to believe that the ALA Annual conference is in a little more than a month away. By the time you read this, you probably have already purchased your plane ticket and booked your hotel so now it’s time to plan your conference schedule!

RSS has a number of exciting events scheduled at the conference including the Second Annual Trivia Contest!

Be sure to mark your calendar with the RSS Open House on Saturday, June 29 at 8:30 A.M. in the McCormick Place Convention Center, N226. The Open House includes:

  • A Trivia Contest
  • Opportunities to meet new people and reconnect with old friends!
  • Many thanks to EBSCO for the Refreshments!

In addition to the RSS Open House, there are lots of opportunities to discuss hot topics including Arizona Library Services to the Spanish Speaking, Serving the Health Information Needs of Communities, New Reference Services, and more. Through RSS Committees you can also find out the latest in reference research and learn all about Slam the Boards. Read below for more information and see the RUSA for RSS event page for descriptions!

If you can’t make it to ALA, don’t despair! RSS has plans for free webinars, including, “Tried and True and Even Something New: Best Old and New Medical and Health Information Resources.” Stay tuned to RSS-L for more information.

In addition to all of the great happenings from RSS Committees, I would like to say congratulations to the many leaders in our section! This issue of the RSS Review features Cindy Levine as the Member of the Quarter. Read below to learn more about Cindy.

Additionally, the RSS Recognition Committee has selected Larayne Dallas as the RSS Service Achievement Award Winner for 2013. The committee used a number of adjectives to describe Larayne including modest, dedicated, kind, good-humored, and a quiet and effective leader. Be sure to attend the RUSA Awards Reception where we will honor and celebrate Larayne’s quiet but hard-working dedication to the section. Mark your calendars with Sunday June 30th from 5:00-6:30 P.M. at the Hyatt Regency McCormick Place, Prairie Room.

RSS Members are doing lots of great things including quietly leading and serving on committees, publishing pertinent research related to reference and more. To read about what the RSS community is publishing be sure to check outhttp://connect.ala.org/node/184065.

Finally I would like to take a minute to thank you everyone for making RSS the best section in RUSA. As the RSS Chair, I enjoyed working with each and every one of you. I would like to say a special thank you to Jason Coleman who did a great job of always making me sound eloquent in the minutes. Thank you to all of the chairs for your dedication and enthusiasm in leading your committees. Many thanks to Liane Taylor for making my job a lot easier by organizing timelines, deadlines, and expectations during her term. Finally, a huge welcome to Ann Brown, who will take over as chair in July. I think you will find Ann’s leadership style to be relaxed yet purposeful. I look forward to working with her and continuing the great successes of RSS!

I look forward to continuing the successes of RSS!

RSSsarah

 

 

RSS Member of the Quarter: Cynthia Levine
Humanities Reference Librarian, Research and Information Services, NCSU Libraries

RSScindylevine

Describe yourself in 3 words.
Striving for balance.

What do you like to do for fun?
Yoga, cooking, reading, and going to restaurants with friends in ALA conference cities.

Describe RSS in 3 words.
Supportive, smart, friendly.

What do you value most about RSS and/or RUSA?
I’m grateful to both RSS and RUSA for providing a kind of parallel professional life that complements and supports my primary role as a reference librarian at North Carolina State University. It’s been great to be part of these overlapping communities, and to build relationships with librarians across the country. Another benefit has been the ability to experiment with, and practice different kinds of roles, such as leadership and event planning, in a supportive environment. All in all, it’s been a great opportunity to develop skills to bring home, and to share ideas with great friends from other libraries.

Where do you see reference services going in the next 3-5 years?
My hope is that those of us in reference and public services can focus on clarifying and articulating our core values, and use those values as the foundation for moving forward. This should allow us to do what we do best – help people find new ways to connect to the information they need in order to grow, to learn, and to create.

In your own words…
I like to believe that reference librarians can maintain a kind of independence that allows us to be real advocates for our users who seek information – that whenever possible we can help our users overcome barriers – and that in this quest, we can skillfully be on their side.

What makes RSS Great?
“RSS is constantly innovating and adjusting to stay current with the needs of front-line librarians and staff. This includes creating new committees as well as sunsetting old ones and being at the forefront of using conferencing software to share information with its members through webinars and online meetings. Successful libraries live and breathe user-centered design and services. RSS is great because it models this commitment and challenges us all to put users first.”

Jason Coleman, Kansas State University

“When I first started with RSS, I was appointed to a committee. From then on, I made great friends, learned a lot from librarians in all sorts of libraries, and found professional development opportunities not readily available in other parts of ALA. “

Ann Brown, George Washington University

“I appreciate the opportunities for learning from each other as well as to share what I can, and I feel that RSS offers guidance about being involved professionally in the best possible ways. The organization has improved over the last couple of years, too, thanks to the efforts of some great leaders. I love being able to collaborate with academic and public librarians, gaining perspectives I may not otherwise hear.”

Cathay Crosby, Ask a Librarian Delaware Statewide Coordinator

Have a story to share? Let us know what makes RSS Great!
tinyurl.com/rssgreat

RSS Committee Reports

Catalog Use Committee
The Catalog Use Committee will meet during the RSS All Committee meeting on Saturday, June 29 from 8:30-10:00 A.M in McCormick Place Convention Center, room N226. Our meeting agenda will include discussion of a new committee name and updated charge and plans for a discussion forum for Midwinter 2014. The Committee has compiled a bibliography of books and articles on value-added features of both the present and future library catalog available on ALA Connect.

Colleen Seale, Chair

Communication and Teaching at the Point of Need Committee
The committee met virtually on February 13, 2013. This was a time to check in with the committee and to strategize how to move forward. The committee agreed that broadening the scope of the goals beyond technology concerns would be beneficial. As a result of the meeting, the goals were revised and we have begun work on an additional survey that we intend to send out early this summer.

The revised goals are as follows:

  • to explore issues around teaching at the point of need and identify areas where additional support may be needed (we will begin with surveying the community)
  • based on that exploration, build a portfolio of best practices for engaging at the point of need and resources to assist with meeting challenges that arose in the survey data

Holly Wilson, Chair 2013-2014

Discussion Forums Coordinating Committee
The RSS Discussion Forums Coordinating Committee will be holding two discussion forums on reference-related topics at Annual.

Keeping it Real in a Virtual World: Managing and Promoting Your Online Reference Collection
Facilitators: Sara Memmott, Eastern Michigan University Library, and April Levy, Reference & Instruction Librarian, Columbia College Chicago Library

Sunday, June 30, 1:00-2:30 P.M., Hyatt Regency Chicago, Columbus KL

As reference sources continue to migrate from print to online, librarians face challenges in managing and promoting these new online reference collections.  Increased cost, restrictive subscription models, less visibility, and increasing use of mobile devices and apps are just a few of the issues being encountered in all types of libraries.  Gather with colleagues to discuss how we can “keep it real” and acquire, manage, and promote online reference collections that provide real, valuable information for our community members.

Technology Competencies for Reference Librarians
Facilitator: Tina Chan, State University of New York at Oswego

Monday, July 1, 8:30-10:00 A.M., Hilton Chicago, Buckingham Room

Patrons expect reference librarians to know the latest technology.  From basic computer skills and computer troubleshooting, to using the online catalog and databases, to navigating and troubleshooting mobile devices, questions run the gamut and require utilizing a variety of skills and knowledge. What technology competencies does your library expect librarians to have?  What competencies should librarians have to help them better assist patrons?  How do you keep skills up-to-date?  Meet with colleagues to discuss these and other questions related to the ever changing technology landscape in libraries and its impact on providing quality reference services to customers.

Crystal Lentz, Chair 2012-2013

Education and Professional Development for Reference
The Education and Professional Development for Reference Committee will meet at Annual during the All RSS Committee meetings on Saturday, June 29 from 8:30-10:00 A.M. at McCormick Place Convention Center, room N226. The Committee hopes to offer a free workshop opportunity at an upcoming ALA conference, watch for future information.

Kristen Mastel & Joseph Yue, Co-Chairs 2012-2013

Evaluation of Reference and User Services Committee
ERUS has joined forces with the Virtual Reference Services (VRS) Committee and created an ad hoc committee to survey the current state of virtual reference. VRS chairs Don Boozer and Alisa Gonzalez and I are very excited about this and sat in on an excellent virtual meeting the ad hoc committee had. Anyone who is interested in hearing an update in person should find the ERUS and VRS tables at the RSS Open House at Annual.

Ellen Keith, Chair, 2011-2013

Health and Medical Reference Committee
The committee will host a program during the ALA Annual Conference, Different Strokes: Serving the Health Information Needs of a Diverse Community. The program will take place Sunday, June 30, 2013 from 1:00pm to 2:30 P.M. in the McCormick Place Convention Center, room S102a. The committee’s suggestion for a free RSS webinar on health and medical resources has been accepted, and the presenters are planning the date and time for the webinar. Details will be announced shortly. A subgroup to rewrite guidelines for medical reference has met several times to discuss guidelines planning. The committee continued to discuss the creation of an ALA Connect Community for health and medical reference discussions. The committee has established a listserv where librarians can discuss issues regarding medical reference. The email address is medref@ala.org. The link to subscribe is http://lists.ala.org/sympa/subscribe/medref.

Karen Vargas, Chair 2012-2014

Job and Career Reference Committee
The Job & Career Reference Committee is setting up a wiki for use by librarians to include career resources. This wiki is intended for different types of institutions (public, academic, & career colleges). For more information or to get involved with our online wiki efforts, contact the committee chair Kate Oberg (Kathryn.oberg@gmai.com).

Kate Oberg, Chair 2012-2013

Library Service to an Aging Population
Library Services to an Aging Population met in April to review its charter, and the Guidelines on Library and Information Services to Older Adults. We expect to approve new charter language at the June meeting. The committee is sponsoring a program at ALA Annual in Chicago: Boomers to Seniors: Library Models for Serving and Engaging Older Adults on Monday, July 1 from 8:30-10:00 A.M. at the McCormick Place Convention Center, room S106b.

Abigail Elder, Chair 2012-2013

Library Services to the Spanish Speaking
Arizona Libraries: Spanish Services and Community Outreach will take place at ALA Annual in Chicago, Sunday June 30, 3:00-4:00 P.M. at the McCormick Place Convention Center, room N227a.

As a border state, Arizona has historically had a large Spanish-speaking/Latino community. With the recent increase in immigration from Mexico and other Spanish-speaking countries, library services and outreach to these communities is needed more than ever. Come learn how Yuma County Library District and Pima County Public Library have used their resources, staff skills, and community-building to provide relevant services and programming to these ever-growing communities. We will share examples of successful programming and provide strategies for making connections to your own Spanish Speaking communities. Presented by Paulina Aguirre-Clinch, Marissa Alcorta, Paula Maez, Emily Scherr, and Cecilia Tovar.

Stephen Marvin, Chair 2012-2013

Marketing and Public Relations for Reference
Our committee is pleased to be co-sponsoring a three part program, Slam the Boards: a Model for Marketing through Action with MARS/VR (Don Boozer and Alisa Gonzalez). The third part of the program will be held at ALA Annual on June 29.

Let’s Discuss How it Works for You/Your Library (on June 29). Attend the follow-up discussion forum based on the previous webinars held on May 21 and June 10. Share your “Slam” experiences and learn from your colleagues! Saturday, June 29, from 3:00-4:00 P.M. Hyatt Regency McCormick Place, room Clark 22A-C

The webinars and discussion forum have been co-sponsored by the RSS Marketing and Public Relations for Reference Services Committee and the RSS/MARS Virtual Reference Services Committee.

If you have any questions, please contact webinar organizers Don Boozer (librarian.don@gmail.com) , Alisa Gonzalez (acgonzal@nmsu.edu) or Cathay Crosby (cathay.Crosby@lib.de.us).

Cathay Crosby, Chair 2011-2013

Recognition Committee
The Recognition Committee received a number of nominations for the RSS Service Achievement Award and selected Larayne J. Dallas (engineering librarian at the University of Texas at Austin) as the 2013 winner!

Larayne will be honored at the RUSA Achievement Awards Reception and Volunteer Appreciation Party, which will be held from 5:00-6:30 P.M. Sunday, June 30 at Hyatt Regency McCormick Place, Prairie Room. All conference attendees are invited to participate in this celebration, which will include hors d’oeuvres and a cash bar, so please consider attending.

Larayne has had a long career in RSS. She is widely regarded as one of the most hard-working RSS members having served on, or chaired, numerous committees over the past ten years. She’s also an active and generous mentor for members and new chairs. Her involvement in RSS includes:

  • Served four years (2005-2009) as a member of the RSS Organization Committee.
  • Chair (2006-2007) of the RSS Management of Reference Committee, while continuing as a member (2003 -2007)
  • 2002-2004 first chair of the ALA/RUSA Hot Topics in Front Line Reference Discussion Group
  • Chair and RSS member of the RUSA RSS 2010 Nominating Committee
  • 2003-2004 member of the MOUSS Nominating Committee
  • RSS Honor Roll (2009)

These are a few words and phrases that immediately come to mind when Larayne’s name comes up:

  • Modest
  • Dedicated
  • Kind
  • Good-humored
  • A quiet and effective leader

Virginia Cole, Chair 2012-2013

Research and Statistics Committee
In January, the RSS Research and Statistics Committee selected three presenters for the 19th Annual Reference Research Forum. The program is scheduled for Saturday, June 29th from 1:00-2:30 A.M. at McCormick Place Convention Center, room S404bc and will include the following:

  • Research Guides Usability Study, by Angela Pashia, Instructional Services Outreach Librarian, University of West Georgia
  • Two Birds, One Stone: Using a Mixed Methods Approach to Measure Service Process and Identify Usability Pain Points in Virtual Reference, by Christine Tobias, User Experience and Reference Librarian, Michigan State University Libraries
  • Query Clarification in Chat Reference: A Visual Transcript Analysis, by Alexa Pearce, Librarian for Journalism, Media, Culture & Communication, New York University Libraries

In addition, the committee is currently selecting articles to annotate for the annual Reference Research Review.

Lynda Duke, Chair 2012-2013

Virtual Reference Services (MARS/RSS)
The RSS/MARS Virtual Reference Services (VRS) Committee has been busy and has several exciting initiatives planned for the upcoming ALA Annual Conference!

The VRS Committee and the RSS Evaluation of Reference & User Services (ERUS) Committee have begun co-sponsoring an ad hoc team to ascertain the current state of virtual reference. The team consists of six individuals from a variety of backgrounds: public, academic, ipl2, and one librarian who also staffs OCLC’s QuestionPoint. They have had their initial meeting and will begin creating a survey instrument and considering the logistics of administering it. The ad hoc team will be giving a status report on their project at our joint VRS-ERUS committee meeting at Annual during the RSS Open House & All-Committee Meeting on Saturday, June 29, 8:30-10:00 A.M. in McCormick Place Convention Center, room N226. All those interested in the work of the team are welcomed to attend!

Along with the RSS Marketing and Public Relations for Reference Services Committee, the VRS Committee is also co-sponsoring Slam the Boards! A Model for Marketing through Action: A Reference Services Discussion Forum on Saturday, June 29, from 3:00-4:00 P.M. in Clark 22A-C at the Hyatt Regency McCormick Place. Anyone is welcome to attend the forum, especially those who also attended the webinar on the same topic in May. This lively discussion will focus on sharing ideas on active marketing and promotion of your institution’s reference services (both in-person and virtual).

The VRS Committee is also, for the first time, sponsoring an informal Wikipedia Edit-a-thon during Annual. Final details are still being planned, so stay tuned to the committee’s ALA Connect site as that info becomes available. For those who have never edited or contributed content to a Wikipedia article before, this is an opportunity to experiment. We’re planning on providing a quick-n-dirty introduction to being a Wikipedian as well as the opportunity to add your own content. The focus will be on “hyper-local” resources, but you’re welcome to edit any article that strikes your fancy. For those interested in dropping by the Edit-a-thon itself, we’ll be holding it in the Networking Uncommons area at McCormick Place. We’ll be posting our schedule there as well. We’re also still looking for anyone who would be interested in serving as a Wikipedia Mentor for our Edit-a-thon to help people get accustomed to the role of editor. The committee is excited about this informal, pilot project and, if successful, looking for ways to make it a regular part of the annual conference.

Don Boozer, Chair 2012-2013

Virtual Reference Tutorial Subcommittee
The Subcommittee has been hard at work on the tutorial, renamed the “Virtual Reference Companion: A Guide for VR Coordinators and Librarians,” or “VRC” for short.

We had two new members join us in the Fall: Christine Tobias and Neal Pomea. They replaced Jason Coleman, who had to resign. Jennifer Lau-Bond and Valli Hoski will also be leaving the subcommittee after ALA Annual. Jared Hoppenfeld will continue on as Co-Chair and be joined by new Co-Chair Christine Tobias.

The group has fully set up the VRC in Drupal and has moved on to major content creation and updating. In order to expedite the work, we divided into two subgroups. Each subgroup meets separately and works on one module at a time, incorporating the decisions of the larger group. Then, we hold an all-group virtual meeting approximately once a month to update everyone on progress and plan the next steps. Currently, we have finished the Planning and Technologies modules, and the Skills module is nearing completion. Next, we will be tackling the Marketing module and one other module to be determined.

We will be holding an all-group virtual meeting for ALA Annual. Subcommittee members attending ALA Annual in person will also meet during the RSS Open House & All Committee Meeting on Saturday, June 29 at 8:30 A.M. at mcCormick Place Convention Center, room N226. We will have further details about the VRC and what we have done for all those interested.

Jared Hoppenfeld, Co-Chair 2012-2013

Jennifer Lau-Bond, Co-Chair 2011-2013

RSS Review is the newsletter of the Reference Services Section of Reference and User Services Association (RUSA) of the American Library Association. Please send suggestions for future issues to Amy Rustic (aer123@psu.edu), editor.

Message from the Chair

STARS

Kerry Keegan, Editor

STARS members have been busy in the past few months and volunteering up a storm! We would like to congratulate Chair-Elect Christina “Tina” Baich and Member-at-Large Megan Gaffney for representing resource sharing in this year’s RUSA Section Election. Also making waves is Margaret Ellison, who will now be acting as Director-at-Large for the RUSA Board.

Our new initiatives are still underway and the STARS team is focusing on compiling the data collected at ALA Midwinter in an effort to improve the quality and relevancy of our many offerings, including those upcoming at ALA Annual in Chicago.

If you would like to become involved in our dynamic section or have questions out what STARS can do for you and your library, please drop me an email (datkins@utk.edu) or give me a call (865-974-6866). There is always room for more STARS.

David P. Atkins

STARS Chair

STARS Committee Reports

STARS Committee Members Needed!
If you are already a STARS committee volunteer, thanks for your service. Because of your contributions, our section accomplishes much.

If you are not yet a member of any of our committees, please join. STARS offers terrific opportunities for service and your professional growth. We also offer opportunities to represent our section in RUSA-level committees and working groups.

Check out your opportunities to be a STAR at the STARS Committee and Task Force Changes page. You can volunteer via RUSA’s website or you can contact Nora Dethloff at ndethloff@uh.edu

Committee Reports

STARS Membership Committee
STARS Membership Committee has been busy organizing the ALA STARS Social at The Berghoff Restaurant, Friday, June 28, from 5:00-7:00 P.M. We’re also planning on publishing the next STARGazer before ALA Annual, so please join us in recognizing Tina Baich!

ALA Agenda items consist of organizing membership initiatives to highlight STARS committees and encourage participation from STARS members not yet involved!

Micquel Little, Chair

STARS Cooperative Collection Development Committee
The CODES/STARS Cooperative Collection Development Committee program, Enhancing Services through Integration of Interlibrary Loan and Acquisitions, will be held on Saturday, June 29, from 1:00-2:30 P.M. at McCormick Convention Center, room S103d.

This panel will explore the opportunities and challenges that arise from merging interlibrary loan and acquisitions departments, as well as the administrative aspects of such a partnership.

Through examining the reasons why ILL/Acquisitions mergers may be beneficial, and hearing from peers engaged in the process, attendees will gain an understanding of how to weigh the merits of such an arrangement and determine if it is appropriate for their institution, as well as hear insights on how to move forward. This session is appropriate for all library types.

Sydney Thompson, Co-chair

STARS Education and Training Committee
The Education and Training Committee is currently working on a number of projects. These include preparing a free RUSA STARS webinar on obtaining genealogical resources through interlibrary loan and updating the ShareILL site, with a completion goal of pre-ALA Annual. We are also in the midst of securing a location for our free ILL workshop for ALA Midwinter 2014.

Karen Okamoto, Chair

Boucher Award Committee
Collette G. Mak has been named the Virginia Boucher/OCLC Distinguished ILL Librarian Award winner for 2013. Collette is Head, Resource Access and Delivery at the Hesburgh Libraries, University of Notre Dame. She is recognized for her exceptional, sustained contributions to resource sharing and for her ongoing dedication to education and training for interlibrary loan practitioners. Please join me in congratulating Collette!

Questions and nominations can be directed to Megan Gaffney, 2012-2013 Boucher Award Committee Chair, at gaffneym@udel.edu.

Megan Gaffney, Chair

Letter from the President

Midwinter has come and gone and a great deal of work happened in Seattle (and at home around the Seattle conference). Now it is time to look forward to the ALA Conference in Chicago. What are YOUR ideas? Let me know what you think.

RUSA Book and Media Awards
On Sunday, January 27 in Seattle, there was a glittering reception with a standing-room only crowd to celebrate the winners of the annual RUSA Book and Media Awards. These awards honor wonderful books in print and on audio that you will want to read as well as websites you will want to bookmark and visit again and again. Follow the links below to see the winners.

Mark Your Calendar for RUSAs Premier Book Celebrations
Join us in Chicago at the Annual Conference on Sunday, June 30, 2013, for a day devoted to books. The day begins with the Literary Tastes author program where you will hear authors talk about their work, then meet them in person as they sign (free) books for you.

At the end of the day we will celebrate the gala 2nd Annual Awards Ceremony for the Andrew Carnegie Medals for Excellence in Fiction and Nonfiction, sponsored by RUSA and Booklist. RUSA provides a home to the best in adult reading! Get your tickets at the conference registration site.

Lee Rainie Headlines RUSA Presidents Program in Chicago
I am pleased to announce that Lee Rainie, Director of the Pew Internet & American Life Project will present information at the RUSA Presidents Program during the ALA Annual Conference in Chicago about how people use information and libraries, based on Pews recent research. You have often seen the media coverage of the many wonderful surveys from the Pew Internet & American Life Project. Several reports, on teens and young adults, on the use of e-books in libraries, and on the use of libraries have come out in the past year. The most recent of these was released on January 23 and others are scheduled to be released this spring.

Join us for Rainies presentation, entitled The Myth and the Reality of the Evolving Patron: The RUSA Presidents Program, scheduled for 4:00 P.M. on Saturday June 29. He will talk with us about the results of the Pew studies and the questions librarians in all types of libraries should be asking themselves as they consider this data. Be sure to also attend the follow-up discussion forum the next morning (Sunday, June 30) at 10:30 a.m. where Emily Ford, David Lankes, and Marie Radford will interact with Mr. Rainie and the participants in the forum to discuss the characteristics of library users and their implications for libraries and the services we offer.

Financial Literacy Education
The RUSA Executive Director participated in a meeting in Washington, D.C., with the Institute of Museum and Library Services (IMLS) leadership team about financial literacy education, and RUSA has been encouraged to develop new financial literacy resources. The BRASS Executive Board enthusiastically agreed to work on a plan and the RUSA Executive Committee approved applying for a Sparks grant to develop a plan to create guidelines and best practices/competencies in financial literacy education for libraries. The grant proposal has been submitted. Keep your fingers crossed!

Just Ask Team Moves Forward
The Just Ask Team is charged to develop a plan to celebrate the reference services of libraries and to raise awareness of library information services. As a first step, the group sponsored a very well-attended discussion at the Midwinter meeting in Seattle focused on reviewing the current RUSA definition of reference services, on discussing the roles of reference librarians, and on generating ideas for advocacy tools for reference librarians to use in promoting their work. A number of exciting ideas were generated for campaigns and advocacy tools. Stay tuned for more on this exciting work.

Volunteer!
We want to include you in our work next year. The incoming RUSA President, Kathleen Kern, will be appointing RUSA level committees this spring. Section vice-chairs will be appointing section committees as well.

Share your expertise! You will find more information at the RUSA web site at http://www.ala.org/rusa/. Click on the link to Committee Rosters to see the charge for each group.

Once you know what you want to do, fill out the online form at the RUSA Committees site and click on the link to the RUSA Online Volunteer Form. We want to hear from you!

The Last Word.
Please take a few minutes to review the information from sections and committees that appears in this newsletter. RUSA, its sections, and its members are doing marvelous things. Be in the know!

Dont forget to vote in the ALA and RUSA Elections. We have a wonderful slate of candidates for RUSA and section offices. Please be sure to cast your ballot before the deadline. RUSA is your organization. It is important for you to determine its direction.

As always, I want to hear from you about any ideas and suggestions you might have. Please write to me at popp@indiana.edu.

Mary Pagliero Popp
RUSA President 2012-2013

RUSA Announcements

Online Learning
RUSA has several upcoming online courses this spring! Topics include reference interview; interlibrary loan; spatial literacy, GIS and online mapping; and more. Webinars are being scheduled now, too. Dates, course descriptions and registration information are found at the Online Learning page on the RUSA website.

RUSA @ ALA Annual Conference
Learn more about whats happening with RUSA in Chicago at the 2013 ALA Annual Conference by visiting the RUSA website. Highlights include Business Reference 101: Core Competencies for Business Librarianship, a preconference hosted by RUSA BRASS; the RUSA Presidents Program featuring Lee Rainie; the Literary Tastes author program and the announcement of the 2013 Andrew Carnegie Medals for Fiction and Nonfiction at an evening reception on Sunday, June 30! Learn more about the conference at www.alaannual.org and register now.

Stay in Touch! Explore ways to engage with RUSA and get the latest division news.

RUSA Committees

RUSA Conference Program Coordinating Committee
The RUSA sections and committees will be presenting fifteen fantastic programs at Annual Conference 2013 in Chicago, as well as the Business Reference 101 preconference from BRASS on Friday, June 28. Register now at http://ala13.ala.org.

The preliminary RUSA program schedule for Annual 2013 in Chicago:

Friday, June 28
8:00 am-4:00 pm
Preconference: Business Reference 101: Core Competencies for Business Librarianship
[Special registration required]

Saturday, June 29

  • 8:30 -10:00 A.M.
    Collection Development & Community Expectations: Managing collections and balancing resources in an era of budgetary constraints
  • 10:30 -11:30 A.M.
    Beyond Genre: Exploring the Perception, Uses, and Misuses of Genre by Readers, Writers, and Librarians
  • 10:30 -11:30 A.M.
    Smart investing@your library: Community Connector
  • 1:00 -2:30 A.M.
    19th Annual Reference Research Forum
  • 1:00 -2:30 P.M.
    Enhancing services through integration of Interlibrary Loan and Acquisitions
  • 4:00 – 5:30 P.M.
    The Myth and the Reality of the Evolving Patron: The RUSA President’s Program

Sunday, June 30

  • 8:30 am-10:00 A.M.
    Library Engagement in National History Day Activities
  • 8:30 am-10:00 A.M.
    Literary Tastes
  • 10:30 am-11:30 A.M.
    Does Your Data Deliver for Decision Making?: New Directions for Resource Sharing Assessment
  • 1:00 pm-2:30 pm
    MARS Chair’s Program: Usability, the User Experience & Interface Design: The Role of Reference
  • 1:00 pm-2:30 P.M.
    Different Strokes: Serving the Health Information Needs of a Diverse Community
  • 1:00 pm-2:30 P.M.
    Digital History: New Methodologies Facilitated by New Technologies
  • 3:00 pm-4:00 P.M.
    Leveraging Open Source Software to Create Library Websites

Monday, July 1

  • 8:30 am-10:00 A.M.
    Investment Success! Building & Managing Your Retirement Portfolio
  • 10:30 am-11:30 A.M.
    Preserving Labor’s History

This year the committee has focused much of its attention on ALA Annual Conference 2014 in Las Vegas. Over the fall the committee met twice using RUSAs Blackboard Collaborate room. We then met in-person during ALA Midwinter in Seattle.

In response to ALAs Conference Changes Roadmap, the committee has developed a set of recommendations that will impact 2014 Annual Conference programming. Earlier decisions by RUSA Board were used as our starting point. These recommendations were approved by the RUSA Board during ALA Midwinter in Seattle:

  1. Literary Tastes will take the place of Another RUSA Committee as a guaranteed program slot.
  2. Each section will be allotted one guaranteed program slot (as opposed to the current guaranteed two programs) with the possibility of additional programs if RUSA receives more options from ALA.
  3. The Executive Committee and CPCC will encourage all sections to consider co-sponsoring programs.
  4. Sections may need to consider diverting program ideas to discussions (face to face or online).
  5. The CPCC will develop a rating tool to approve programs proposed by RUSA sections if additional program slots are available beyond those that are guaranteed.
  6. The RUSA office will develop a process for program organizers to submit an evaluation following every program, which will include attendance numbers. This information will thereafter be available to the CPCC and program planners.

As of this writing, we do not yet know how many programs RUSA will be able to offer at the 2014 Annual Conference. RUSA sections should proceed on developing multiple program proposals with the understanding that at least one should be able to be presented at the conference, and maybe more!

Many thanks to the committee for their teamwork and cooperation!

-Joe Thompson, chair

Just Ask: Defining and Advocating for the Reference Librarian
The Just Ask discussion group, sponsored by RSS, was intended to help the Just Ask committee create a RUSA member-influenced vision of both, which in turn will assist the organization in advocating more effectively for the support and development of quality reference services. Just Ask Committee will further discuss the results of the discussion group at a virtual meeting held after Midwinter.

The discussion was centered around three questions:

  • What do you see as the new or changing roles of reference/information librarians?
  • How might this differ by the type of library?
  • What kind of support (i.e., advocacy, tool kits) will you need to make the public aware of these changing rolls?

With forty-five people in attendance, small groups discussed these questions and then presented their ideas back to the main group.

Some of the themes brought up during the discussion (this is not an exhaustive list): Our roles havent changed, but the tools have; services needed to be taken directly to our communities; we need to be better advocates for ourselves and our services.

Some suggestions for what RUSA can do to help: A national marketing campaign, and webinars for library staff related to developing advocacy tools, like elevator speeches.

If you are interested in contributing to the conversation, please contribute your thoughts to the Just Ask forum.

Elizabeth Stephan, co-chair

Emerging Leader Report

As a proud participant of the 2013 ALA Emerging Leader Program I am working with my team to create adult learning tutorials. The project idea was created from the LIRT Committee. During the ALA Midwinter we met for a planning and training session that included meeting with member guides and staff liaisons. I am looking forward to transferring the skills learned for this project into other areas of my professional library work.

On Saturday, January 26th I attended the RUSA Board Meeting at Midwinter. The board members made me feel welcome at the committee meeting. That experience allowed me to observe and partake in group discussions. I am excited about working with committee members with an upcoming project.

I enjoyed attending other committee meetings such as LIRT. I also attended an informative meeting about the school media centers role in education. Most of the research came from Pennsylvania and Florida. The presentations highlighted the importance of having an effective school media program.

My final day at the conference started early with a sunrise program celebrating the legacy of Martin Luther King, Jr. Dr. Jeanne Theoharis, a professor of political science at Brooklyn College of the City University of New York was the keynote speaker and she discussed the life of activist, Rosa Parks, from her new book The Rebellious Life of Mrs. Rosa Parks. Dr. Theoharis talked about Mrs. Parkss advocacy for justice for African Americans prior to her political stance on the bus in the days of Jim Crow south. The Call-to-Action speech came from Dr. Sandra Hughes-Hassell, a professor at the University of North Carolina at Chapel Hills School of Information and Library Science. The professor urged the audience to work with male African American youth to help close the literacy achievement gap.

The finale was attending the Youth Media Awards and hearing the announcements of literary award winners. It was with great pleasure to see the committees who selected the books recognized also.

From my experience some of the themes of the conference felt to be about the growing need for advocacy for libraries, diversity, sustainability, and reaching out to disadvantaged youth. As a MLIS student I walked away feeling that much work is needed in the field of librarianship and I want to make a positive difference.

I must say that I am grateful for the RUSA sponsorship as I look forward to serving on the RUSA Committee. This experience has opened the door for new possibilities. I left the conference feeling energized and inspired about my chosen profession.

Alicia Finley
MLIS Graduate 2013
University of North Carolina at Greensboro

Message from the BRASS Chair

BRASS Notes

Carol L. Schuetz, Editor

Hello BRASS members!

Dont you love traveling in January? BRASS was certainly in Seattle. Read Jason Dewlands notes about the very informative discussion group on what libraries are doing to support entrepreneurs in our communities. The group of about thirty librarians attending also welcomed six librarians new to BRASS. Midwinter was also a time to attend more sessions of RUSA or other division forums and discussions than may be possible at Annual. Many of us also noted that midwinter was a good time to visit with library vendors on the exhibit floor.

Are you looking forward to the BRASS 25th anniversary year in Chicago? All hardworking volunteer committee members are planning a full line-up of pre-conferences, programs, forums, and discussion groups. Read on about the Business 101 all-day preconference set for Friday June 28th. Also new this year will be a Friday afternoon workshop for academic librarians interested in AACSB accreditation topics, sponsored by Emerald. Information about registering for that workshop will come out later this spring.

Make this year a goal to get your financial house in order and attend the July 1, Monday morning BRASS program: Investment Success! Building & Managing Your Retirement Portfolio. Look for registration information for the 25 years of BRASS celebrating business librarian-to-librarian networking.

Read on about how BRASS helps each of us every day do our jobs better. As you can read from these notes BRASS never sleeps, more and more we are conducting our business year round and virtually. New volunteers are needed for BRASS committees; please fill out the volunteer form in the RUSA website.

Ann Fiegen
BRASS Chair 2012-2013
afiegen@csusm.edu

BRASS Committee Reports

BRASS Business Reference in Academic Libraries Committee
Charles Allan participated in a conference call with the BRASS committee and shared the research competencies committees progress in writing rough drafts of research competencies and creating an annotated bibliography. The committee has a rough research competencies draft of seven points with subcategories that cover key components of information literacy, database searching techniques, framing research questions and specific research questions related to business information research skills.

The Research Committee is continuing to incorporate members inputs on the content and wording of the competencies. Delivery of the competencies may prove to be a multi-year process as surveys from faculty and businesses are gathered. Several members of the task force have suggested further enhancements to the document to expand and refine content.

Charles Allan, 2012-2013 Chair

BRASS Business Reference in Public Libraries Committee
A small group of Business Reference in Public Libraries Committee met at Mid-Winter and finalized our Forum topic for Annual. The forum is entitled Business Librarians Reference Shelf. Speakers are to be determined.

Elizabeth Malafi, 2011-2013 Chair

BRASS Program Planning Committee

Brass1

BRASS 2013 Program: Investment Success! Building & Managing Your Retirement Portfolio

Monday, July 1, 2013
8:30-10:00 A.M.
Good personal investment education is important for librarians and library staff. We are an occupational group that is rarely able to access top financial advice. In this program, investment professionals will demystify the process and help us understand essential principles and how to apply them to make better decisions to meet our retirement goals. The presentation will include a discussion of the common mistakes investors make, why we make them, and how to avoid them.

Speaker:

  • CHARLES ROTBLUT, CFA, Vice President, AAII
    Charles Rotblut is a vice president of the American Association of Individual Investors. He is the editor of the AAII Journal. He authors the weekly AAII Investor Update e-newsletter and his commentary is published on both Seeking Alpha and Forbes.com.
  • JEREMY GLASER, Morningstar Markets Editor
    Jeremy Glaser is markets editor for Morningstar.com, responsible for directing all stock market coverage for Morningstar’s website for individual investors. Prior to assuming his current role in 2009, he was a senior equity analyst for Morningstar, covering the leisure, hospitality, and gaming sectors. He joined Morningstar in 2006. Glaser holds a bachelor’s degree in economics from the University of Chicago

Peter McKay, 2012-2013 Chair

BRASS Business Reference Sources Committee
The Business Reference Sources Committee (BRSC) held a virtual meeting through Collaborate on January 7, 2013.

One of the main announcements was the RUSQ column on Outstanding Business Reference sources has now been published: Outstanding Business Reference Sources 2012. (2012). Reference & User Services Quarterly, 52(2), 154-157. http://rusa.metapress.com/content/x16h7013v7mr6435/fulltext.pdf.

We also discussed the list of nominated titles and business sources. Ed Hahn is in charge of this subcommittee and announced that so far twenty-six items have been nominated. We are still seeking additional nominations; however, as some items are removed from the list as we narrow it down.

Penny Scott is leading the subcommittee for organizing the 2013 Publishers forum at ALA. A committee discussion was held to finalize ideas for the forum and to start getting details solidified. Penny has also offered to document the timeline and steps necessary to organize the Publishers Forum and post them on the BRSC Wiki as well as on the BRSC RUSA webpage along with possible topics discussed during the virtual meeting. The one that seemed to get the most attention was looking at Discovery Layer services and how this has affected specialized sources of business information such as financial data and market research reports. Penny is working on this.

Susan Hurst, 2012-2013 Chair

BRASS 25th Anniversary Planning Committee
Plans are underway for the BRASS 25th Anniversary Party to be held on Monday, July 1st, at ALA Annual 2013 in Chicago. Keep your calendars open for this fabulous event. Stay tuned for details to come over the coming months.

Louise Feldmann, 2011-2013 Chair

BRASS Discussion Group Steering Committee
Jason Dewland led a discussion on entrepreneurship support in libraries. BRASS attendees described library programs and offered supporting resources for entrepreneurship. Public libraries offer a number of programs and resources for local entrepreneurs. The Chamber of Commerce meets at the Middle Country Public Library in New York. Some libraries offer entrepreneur centers including maker spaces, the Chicago Public Library received a $250,000 maker space grant from the Institute of Museums and Library Services (IMLS). Many libraries offer help with launching and marketing new businesses to those creating new tech products by providing resources, referrals to small business counselors, and hosting networking events.

Academic libraries are evolving as they are being asked to help support universities that are increasingly reaching out into their communities. Universities expanding their efforts to help new business ventures with business incubators and expanding their role with helping faculty get new products patented and brought to market. In academic libraries the importance of distinguishing between student assignments and entrepreneurial projects when using library databases is addressed by educating students about licensing limitations of academic library databases.

Jason Dewland, 2012-2013 Chair

BRASS Education Committee
Best of the Best Business Websites Winners
Since 2009, every fall the BRASS Education Committee has been selecting the top three Best of the Best Business Websites a business librarian can’t live without. Take a look at the previous winners. This year, the three winners are:

  1. The World Bank Data, which provides freely-available data for over 214 countries and economies, including time series for world development indicators from 1960 to 2011. We want to thank the World Bank for making this information freely available.
  2. Doing Business, a collaboration between the World Bank and The International Finance Corporation (IFC) which provides objective measures of business regulations for local firms in 185 economies.
  3. Occupational Outlook Handbook, an online portal created and maintained by the Bureau of Labor Statistics which features hundreds of occupational profiles with detailed information on work environment, required education, expected pay, trends and employment projections, along with additional data. This is an indispensable source of career information for students and professionals.

On behalf of the BRASS Education Committee, Mary Martin announced the winners at the RUSA Book and Media Awards on January 27th, 2013, at ALA Midwinter in Seattle.

Since 2009, the three winners have been reviewed in the winter issue of the Reference & User Services Quarterly (RUSQ).

BRASS Webinars
The BRASS Education Committee submitted a proposal to the BRASS Executive Committee to amend the submission and approval process for RUSA webinars in order to elevate BRASS profile. First, we would like to highlight BRASS sponsorship for those webinars where presenters are BRASS members or recruited by BRASS. As an additional benefit to BRASS members and to attract new members, we also proposed discounts for such webinars for BRASS members, as well as group, series and recording rates. The BRASS Executive Committee approved our proposal, and now we are awaiting RUSAs decision.

Interested in doing a webinar, or know someone whose business research expertise will be appreciated by colleagues? Let us know!

Natasha Arguello, 2012-2013 Chair
http://connect.ala.org/node/65121
http://brass.libguides.com/

BRASS Membership Committee
Dont you LIKE us? Please become a friend of BRASS Facebook page. See pictures and events. You can Like Us on Facebook.

Kelly Janousek, 2012-2013 Chair

BRASS Nominating Committee
The BRASS Nominating Committee submitted the 2013 Ballot nominees this past September. Thanks to Mary Gilles and Elizabeth Stephan for all of their help in getting this great list of nominees together. The BRASS 2013 Ballot will include for Vice-Chair/Chair-Elect: Todd Hines and Peter Z. McKay; and for Member-at-Large: Chad Boeninger and Elizabeth Malafi. BRASS member Anthony (Tony) Lin will be a candidate on the RUSA-level ballot for Secretary.

Celia Ross, 2012-2013 Chair

BRASS Vendor Relations Committee
The BRASS Vendor Relations Committee has been continuing to assist the BRASS 25th Anniversary Planning Committee by reaching out to new vendors and working with longtime partners to help secure funding for the celebration event planned for 2013 in Chicago. Confirmed sponsors so far are Gale Cengage, S&P Capital IQ, Morningstar, Annual Reviews, Emerald, SimplyMap, and PrivCo. We are also close to confirming sponsorship by Mintel, Mergent, ReportLinker and possibly EIU. Committee members include Paul Brothers and Lydia LaFaro.

Celia Ross, 2011-2013 Chair

BRASS Publications and Communications Committee
The BRASS Publications and Communications committee held their midwinter virtual meeting in early January. The committees primary objective for the coming semester is to continue improving the quality, accuracy and timeliness of BRASS web pages. Toward this end, the committee will contact many of the other BRASS groups and committees for advice and feedback. The Publications and Communication Committee will also begin plans for a new collection of Guidelines and Style Guide for BRASS Web pages and communications.

John Gottfried, 2012-2013 Chair

BRASS Morningstar Public Librarian Support Award Committee
The committee for the Morningstar Public Librarianship Award is now reviewing nominations. The award winner will be selected soon and announced in the upcoming month. A public librarian who has performed outstanding business reference service and who requires financial assistance to attend the conference will be selected. The award winner will receive $1,000 in travel funds for ALAs Annual Conference.

Melissa Jeter, 2011-2013 Chair

BRASS Gale-Cenage learning Student Travel Award Committee
The application deadline for the BRASS Gale Cengage Learning Student Travel Award was January 31st. A winner is expected to be announced soon.

Todd M. Hines, 2012-2013 Chair

CODES

Barry Trott, Editor

CODES had a very successful ALA Midwinter. The annual RUSA Book and Media Awards highlighted the work of several CODES committees, including Notable Books, the Reading List, the Listening List, Outstanding Reference Sources, the Sophie Brody Medal, the Dartmouth Medal, the Zora Neale Hurston Award, and the Louis Shores Award. The event was well-attended, and offered CODES and RUSA members good food and drink, and the opportunity to recognize outstanding materials, reviewers, and promoters of library resources.

Following in the footsteps of other RUSA sections, the CODES Board is trialing two virtual Midwinter meetings, 2013 and 2014. The Board will assess the effectiveness of virtual Board meetings following Midwinter 2014.

In December, the CODES Readers Advisory (RA) Committee debuted an email forum, entitled CODES Conversations, modeled after the ALCTS email events. The first conversation, centered on issues of genre, gathered close to 250 participants for a free, three-day conversation. Discussions were lively, wide-ranging, and involved librarians from the United States and abroad. The event was very well received and the committee is now planning to offer CODES Conversations three times a year. The committee continues to present the RA Research and Trends Forum at annual. This year’s program will address issues of genre fiction and how the classification system of genre impacts the work of RA librarians.

This year, CODES welcomed University Press Books for School and Public Libraries as its newest committee. Nann Blaine Hilyard was appointed chair together with four RUSA CODES members; four returning members are providing continuity this year as the committee transitions to CODES. This committee is a long-time collaboration with the Association of American University Presses (AAUP), American Association of School Librarians (AASL), and a group of Public Library Reviewers (PLR). The work of the committee culminates in an annual publication and collection development tool titled University Press Books for Public and Secondary School Libraries. Members write reviews for the titles they think are outstanding and the Association compiles, prints, and distributes the publication, which is also available online. 2013 marks the 23rd edition of the publication. At Annual, the committee typically hosts a Best of the Best program.

CODES continues to welcome new members and volunteers for various CODES committees. Those interested in serving on a CODES committee should contact CODES vice chair/chair elect Asia Gross (asiagross@gmail.com) who will be making appointments.

Message from the History Chair

History

Laura Hibbler, Editor

From our discussion groups, committee meetings, and our dinner, the History Section had a great time in Seattle. The Executive Board made two important decisions. Section Committees will no longer meet at Midwinter. Committees will be expected to hold at least one virtual meeting between Annual 2013 and Midwinter 2014. By no longer requiring attendance at two meetings a year, we hope more members are able to participate in committee activities. The other important piece of news is that at Annual in Chicago, the History Section will have an All Committee Meeting, instead of meeting individually. This will create a great opportunity for us to network and get to know one another. Join us!

As you are contemplating how to be involved in ALA and RUSA in the next year, consider volunteering to serve on one of the History Sections committees. Our Vice-Chair, Michelle Baildon, will be working on appointments throughout the spring. To see a list of our committees and/or volunteer, visit the History Sections Committees page.

Sara E. Morris
History Section Chair, 2012-2013

Message from the Chair

MARS: Update from the Emerging Technologies in Reference Section

Cathy Larson, Editor

It was good to see many of you in Seattle. Despite the rainy weather, the turnout was good for the three exciting discussion sessions sponsored by our Virtual Reference Discussion Group, Hot Topics Discussion Group, and new User Experience Design Committee. We also hosted an exciting preconference workshop at the University of Washington on the Friday before the conference. See descriptions of the sessions below.

Over the next few months, well be conducting a section review, a regular activity we perform about every five to seven years to make sure the section remains vital; revising the MARS Handbook; creating some open meetings and webinars to provide professional development opportunities for our members; selecting the 2013 Best Free Reference Websites; and planning for the Annual Meeting in Chicago.

This is also the time when we ask for you to get involved in the activities of this section. If you have time to participateeither in person or virtuallyplease consider volunteering by going to RUSA Volunteer form (requires login). If you experience difficulties with the volunteer form, please send an email directly to Vice Chair Sam Stormont who will be making appointments. He can be reached at srstormont@widener.edu. We have spaces available in all committees.

Also, if you have suggestions for topics for MARS professional development webinars, please let us know by submitting your suggestions here.

Debbie Bezanson, Chair
Emerging Technologies in Reference Section (MARS) 2012-2013
bezanson@gwu.edu

Join the discussion at http://lists.ala.org/wws/info/mars-l

MARS Committee Reports

Virtual Reference Discussion Forum
The Virtual Reference (VR) Discussion Coordinating Committee hosted an engaging discussion forum at the Midwinter Meeting in Seattle. Nearly fifty attendees gathered to reflect and share knowledge on the topic of transitions between virtual reference platforms. Many libraries transitioned between platforms this year, due to the phasing out of Meebo, so the topic was especially timely. Dr. Pam Dennis and Laureen P. Cantwell of the University of Memphis University Libraries provided kick-off remarks titled, Life After Meebo: Evaluating Virtual Reference Services for Your Library in the Post-Meebo Virtual Environment. Following the kick-off remarks, attendees participated in small-group discussions, sharing their experiences evaluating and transitioning between VR platforms. A range of experiences were representedsome attendees came to learn about how they might implement VR services at their libraries, while others reported on their experiences with numerous VR platforms. Finally, attendees reported out on their small group discussions. Attendees shared suggestions for VR staffing models, emerging and alternative platforms, and best practices. Attendees expressed the value they derive from these discussions with their colleagues, particularly the small-group discussions. The Virtual Reference Discussion Coordinating Committee looks forward to hosting another engaging discussion forum at ALA Annual in Chicago.

Julie A. Piacentine, Chair
Virtual Reference Discussion Coordinating Committee, 2012-2013
jpia@uchicago.edu

MARS Professional Development Committee
The MARS Professional Development Committee is interested in developing webinars for any RUSA committee or member. We know how to deliver webinars using Blackboard Collaborate, the vendor chosen by RUSA for online learning. Our committee will help you with the process of getting your webinar approved, train your instructors, and facilitate your presentations. The committee is currently working on a webinar on using reference tracking and data collection tools to improve their services. Got an idea? Please consider submitting it to the MARS Professional Development Webinar Suggestion Form.

Van Houlson, Co-Chair
Professional Development Committee, 2012-2013
houls001@umn.edu

MARS Local Systems and Services Committee
The MARS LSS committee is planning an online program on learning commons. The date has not been finalized but is scheduled to take place in March. It is a follow-up to the 2011 discussion forum the committee held on Learning Commons.

Title:
The Learning Commons and the Academic Library: Using Emerging Technologies and New Partnerships to Build Student Success.

Description:
Has your library partnered with academic support services to offer a learning commons in the library, or are you discussing/planning such a partnership? If so, please join us for a follow-up to the discussion forum The Learning Commons and the Academic Library: Using Emerging Technologies and New Partnerships to Build Student Success held at Midwinter 2012. Attend the online open meeting and learn how these libraries have developed partnerships and designed spaces to support student learning.

Speakers:

  • Ameet Doshi, Head, User Experience Department, Georgia Tech University
    A short overview of the new GA Tech learning commons (“Clough Commons”) including the group study spaces, academic support services, and technology available. His main focus will be how the student advisory board impacted the design of the Library and learning commons.
  • Michelle Paon, Reference & Instruction Librarian, Dalhousie University
    Marc Comeau, IT Manager, Dalhousie University
    Eleven stakeholders currently share space in Dalhousie University’s Killam Learning Commons, with services ranging from GIS and statistical computing consultations to traditional research assistance and the IT help desk. We’ll identify the service areas located in the facility as well as touch on the innovative technologies that have been deployed in the commons.
  • Lori Mestre, Head Undergraduate Library, University of Illinois, Urbana-Champaign
    Mestre will share UIUC’s process for creating the initial plans for the Learning Commons and how student need for multimodal projects has resulted in the Learning Commons becoming a Media Commons (including floor layout, services, furniture, technology, class support, use patterns, partnerships, loanable technology acquisition). She will discuss how UIUC incorporated technology and designed the layout based on assessment of student needs.

Look for an email on the MARS listserv with more details. If you are interested in attending, please contact Chanitra Bishop at chbishop@indiana.edu.

The committee is also planning a program for ALA Annual on open source software. Below is the title and the description:

Title: Leveraging Open Source Software to create library web sites

Description: Is your library considering using open source software such as Drupal, WordPress or Omeka to revamp your library’s web site, create a digital archive or a staff intranet? Our speakers will provide an overview of open source software and discuss some of their features and capabilities. They will also discuss implementations of the software at their institution including the development process, challenges, lessons learned and practical advice for developing websites using open source software.

Time: Sunday, June 30, 2013 3-4 PM

Chanitra Bishop, Chair
Local Systems and Services Committee, 2012-2013
chbishop@indiana.edu

MARS Chairs Program for ALA Annual 2013
The MARS Chair Program Planning Committee has been hard at work planning an exciting program for this years conference. Mark your calendars now to join us Sunday, June 30th, from 1:00-2:30 P.M. for an informative discussion with David Bietila, Web Program Director, Digital Library Development Center, University of Chicago Library; Lesley Moyo, Director Research and Instruction, Virginia Tech University; Tracy Gilmore, Technical Services Librarian, Virginia Tech University; and a “mystery” speaker (to be identified soon) about the user experience, interface design and the role of reference. Dont forget we start the program with the My Favorite Martian Award for 2013!

Title: Usability, the User Experience & Interface Design: The Role of Reference

Description: With the advent of new discovery tools and new technology, the habits of our researchers and users have certainly changed. How are we collecting data and observing behavior to improve these interfaces to better meet our user’s needs? How can we learn from what other researchers are studying and use that data to implement change? What is the new relationship between the virtual space, the physical space, and the user experience?

Panel members will discuss how their institutions have implemented innovative changes to the user interface and address the role of usability testing in their decision process. Audience members will have opportunities to submit questions to the panelists. The learning objectives for attendees are:

  • Increased understanding of changes in users research habits;
  • Introduction to methods of information/data collection beyond traditional usability studies;
  • Learn processes for implementing change relevant for their own institutions.

Donna Scanlon
dscanlon@loc.gov
Chair, Conference Program Planning Committee, 2012-2013

User Experience Design Committee
Though it was 4:30 P.M. on a Sunday afternoon in Seattle, more than sixtypeople packed Room 203 of the Washington Convention Center for the Putting U in UX Design discussion forum sponsored by RUSA/MARS User Experience Design Committee. Heidi Steiner, Head of Digital and Distance Education Services at Norwich University, sparked the discussion by providing a provocative, witty introduction to the principles of user experience design. She emphasized the need for librarians to intentionally take the perspective of users and noted that doing so would help us avoid confusing them with inscrutable jargon and overly detailed blocks of text on websites. It would also inspire us to put help where our users are by embedding widgets and other contact information at the point-of-need.

Steiner further recommended that we solicit quick feedback from non-library users and then make quick changes based on that feedback rather than make changes only after complex, large-scale usability testing. Her slide-deck and Power Point slides can be found in the ALA Scheduler.

Following Steiners introduction, attendees participated in a lively discussion centering on what interests them and what concerns them about User Experience Design. This discussion yielded numerous ideas for future sessions and projects for the User Experience Design Committee.

Ideas for sessions included presentations or discussions about:

  • How to design universally to simultaneously help users as well as those who work directly with users.
  • What input to consider and what input to privilege when making decisions about user experience design.
  • What tools can we use to design effectively? The audience shared the following examples:
    • Crazy Egg: visualize where users click on a page
    • Optimizely: Compare two versions of a page
    • Google Ad Words: iscover what vocabulary terms are used by the public for various concepts
    • Post It Notes (digital and physical): Use these to keep track of ideas for small changes and to solicit input from patrons
    • Tools for first-click analysis
  • What are the advantages and disadvantages of designing incrementally versus doing full-scale redesigns?
  • How can we help colleagues think from a user standpoint rather than from a librarian standpoint?
  • How to perform usability studies.
  • How to blend design and instruction effectively, e.g., how to create effective online instructional content without using too many words.

Ideas for projects:

  • Provide lists of examples and models of good design. Heidi recommended following several individuals including
    • Aaron Schmidt
    • Amanda Etches-Johnson
    • Brian Mathews
    • Matthew Reidsma
    • Steven Bell
  • Participants recommended the following two books:
    • This is Service Design Thinking by Marc Stickdorn and Jakob Schneider
    • Dont Make Me Think by Steve Krug

Other ideas:

  • Develop a database featuring sites designed for optimum user experience. Consider developing a site of the month recognition award as ACRLs PRIMO committee has done for instructional resources.
  • Develop a blog or listserv to foster ongoing discussion and sharing. A participant noted that UNC Chapel Hill hosts a listserv titled lib-ux. To subscribe visit http://lists.unc.edu/read/all_forums/subscribe?name=lib_ux
  • Consider partnering with LITAs Search Engine Optimization Interest Group

Melissa Clapp
melshoo@uflib.ufl.edu
Chair, User Experience Design Committee, 2012-2013

Jason Coleman
coleman@k-state.edu
Member, User Experience Design Committee, 2012-2014

Message from the Chair

RSS Review

RSS_LogoALA Midwinter a Great Success!
It was great seeing many of you at ALA Midwinter in Seattle. I hope you enjoyed the RSS events including the delicious pancake breakfast, lively discussions, and the free workshop, and also found time to enjoy the sights and scenes of Seattle.

Speaking of Pancakes, we broke a record at our 3rd Annual Pancake Breakfast (Shortcake Saturday) with more than twenty-five people in attendance. Thanks to Judy Solberg for scoping out such a hotspot with a fantastic view.

I wasnt able to attend, but rumor has it the free workshop New Tech for Reference: from the reference interview to roving reference, challenges, benefits and best practices, organized by the Education & Professional Development for Reference Committee, was a smashing success. Praise was lauded at the organizers and at the presenters. We hope to continue offering more of these great deals. Be sure to stay tuned to RSS-L to be up-to-date.

We also had a number of great discussions on a wide variety of topics including Core Standards for Young Adult Reference Services, Mother Goose and Promoting Library Services for Spanish Speakers for Spanish Speakers, Just Ask, Helping Patrons find Employment or Career Information, and Coping with Burnout on the Front Lines. Be sure to read the committee reports for details!

We Appreciate You!
One of the focuses of RSS this year is to recognize the members who pay to volunteer with our section. We are doing this by sharing their publications, so others can learn about current research related to reference.

See the RSS Publications List read the latest submissions and share your publications!

Also sprinkled throughout this issue you will see quotes from RSS Members on what makes RSS their section within RUSA. Take a minute to share your thoughts about RSS using our feedback form.

Starting with this issue the RSS Review we will be interviewing an RSS Member of the Quarter. I am very pleased to announce that Joe Thompson has been selected as our first RSS Member of the Quarter. Find out a little more about Joe below.

If you want to be a part of this lively, fun, and dynamic section, then you are in luck. Ann Brown (RSS Chair Elect) will be appointing volunteers to a myriad of committees and positions. Stay tuned to RSS-L where she will send an email asking for volunteers.

Happy reading and of course if you have any questions, please contact me!

Sarah J. Hammill
RSS Chair

RSSsarah

RSS Member of the Quarter
Joe Thompson, Associate Director, Western Maryland Regional Library

RSS_Joe1. Describe yourself in 3 words.
Happy to help!

2. What do you like to do for fun?
Spending time with my wife and daughter, visiting parks and museums. Taking day hikes and reading as time allows. Volunteering time in support of Citizens for Maryland Libraries, our statewide friends group.

3. Describe RSS in 3 words.
Powerful people connections.

4. What do you value most about RSS and/or RUSA?
Ive been able to meet and learn from so many incredible people through my RSS and RUSA participation. In addition to the excellent formal learning opportunities offered by the section (i.e. programs and discussions), there are so many great opportunities for informal conversations. Some of the best ideas Ive picked up for enhancing service at my library have started this way.

5. Where do you see reference services going in the next 3-5 years?
Ive always seen what we call reference as being entirely about helping people. Its about connecting people to information; helping them find books, music, and movies to enjoy; and empowering individuals to grow. Over the past several years libraries have been doing a terrific job at removing service barriers and making access to resources an easy and transparent process. We need to make sure this focus continues as it relates to our ILS, ebook, and other online subscription services that libraries dont necessarily control directly. While our services become ever faster, easier, and frictionless, we need to also make sure that the value of these library services is evident to the people who use them. Im really excited about RUSAs developing ASK campaign, which will offer a lot of opportunities for publicity and library advocacy.

6. In your own words…
None of our accomplishments in RSS would have been possible without the fantastic teamwork of people across the section. We are very lucky to have so many smart and dedicated people volunteering their time in support of improving library service. Something thats really important to me is helping those people new to the profession make connections with those who have years of experience to share. These often prove to be valuable relationships for everyone. Please take every opportunity you have to make these kind of introductions between people. Be a connector.

What makes RSS Great?
“I love RUSA RSS because it keeps me engaged and excited about all the new developments in reference. ALA is huge but RUSA RSS is all about everything I love about my job: Reference! I know whenever I see a RUSA RSS program that it will be right on target with my job and my passion.”

Ava M. Iuliano, International Relations Librarian, Florida International University

Have a story to share? Let us know what makes RSS Great!
tinyurl.com/rssgreat

RSS Committee Reports

Discussion Forums Coordinating Committee
The Discussion Forums Coordinating Committee sponsored two excellent Forums at Midwinter. Just Ask: Defining and Advocating for the Reference Librarian, facilitated by Elizabeth Stephan from Western Washington University, had a total of forty-five attendees from public, academic, and other types of libraries. Lively small group discussions focused on the new or changing role of reference librarians, how it may differ by type of library, and the kind of support needed to make the public aware of the changing role.

Our second Forum, Unhappy Campers: Coping with Job Dissatisfaction and Burnout on the Front Lines, facilitated by Virginia Cairns from the University of Tennessee, Chattanooga, had 48 attendees from many different types of libraries. Discussions took place in small groups, with many great ideas and suggestions reported back to the entire group. Topics included how to approach management for help with burnout, strategies for preventing and alleviating burnout in your peers or subordinates, and ideas for how we as individuals can cope with burnout in our own lives and careers.

The Discussion Forums Coordinating Committee did not meet at ALA Midwinter 2013. The committee’s meeting for Midwinter was conducted via email in October when the winning forum proposals for the meeting were chosen.

Crystal Lentz, Chair 2012-2013

Education and Professional Development for Reference
The RSS Education and Professional Development for Reference Committee (EDPRC), in collaboration with the MARS Professional Development Committee, hosted a free workshop New Tech for Reference: From the Reference Interview to Roving Reference, Challenges, Benefits and Best Practice at ALA Midwinter 2013. The workshop was a resounding success with over seventy-five people in attendance. Ninety-five percent of attendees thought they would implement some of the ideas presented at their library. The workshop consisted of three sessions which highlighted using social media to answer reference questions, an iPad roving reference program, and how LibAnswers were implemented as a knowledge base. All presentation materials are available on the ALA Connect. The planning group looks forward to offering a free workshop opportunity at an upcoming ALA conference, and is busy documenting lessons learned so we can improve for the next workshop.

In addition, EDPRC is in discussion with RUSA CODES, who coordinated the Reference Publishing Discussion Forum, Are Users Finding Our Online Reference Resources, at Midwinter to see if we could do a follow-up via webinar. Lastly, the group is still developing a process to review library school syllabi for reference themes; this is our spring project.

Kristen Mastel & Joseph Yue, Co-Chairs 2012-2013

Evaluation of Reference and User Services Committee
The Evaluation of Reference and User Services met virtually on January 30 and discussed two upcoming goals. The first is to determine, by survey, what reference models are currently in place (triage, combined desk, roving, etc.) in libraries and how libraries arrived at those models and also how libraries are assessing those models. The second is the formation of an ad hoc committee with the Virtual Reference Services committee to take a snapshot of the current state of virtual reference, get a baseline of services being offered, and ideas for those who haven’t implemented it yet. Much work to do between now and Annual!

Ellen Keith, Chair, 2011-2013

Health and Medical Reference Committee
The Health and Medical Reference Committee (HMRC) has chosen four speakers for the 2013 ALA Annual program, Different Strokes: Serving the Health Information Needs of a Diverse Community. In addition, the HMRC has had a webinar proposal approved by RUSA on the topic of best medical resources. However, as the committee would really like to have a series of free programs on this topic, the HMRC is considering the possibility of doing a quarterly online discussion series which could be free to anyone. The HMRC has also met monthly to work on new guidelines for health and medical reference.

Karen Vargas, Chair 2012-2014

Job and Career Reference Committee
The Job & Career Reference Committee had a lively gathering of ALA members discussing job & career reference at our respective institutions (public, academic, & career colleges) in Seattle. For more information or to get involved with our online wiki efforts, contact the committee chair Kate Oberg: Kathryn.Oberg@gmail.com.

Kate Oberg, Chair 2012-2013

Library Service to an Aging Population
RUSA RSS Library Services to an Aging Population met on Thursday, January 31st. The committee is considering a change to its charge, with a focus on positive language and broadening the scope to recognize that Aging Population encompasses a diverse group with a wide variety of interests and needs.

The committee will be making minor changes to the Guidelines for Library and Information Services to Older Adults, last revised in 2008, and suggesting additional resources for Keys to Engaging Older Adults @ Your Library. The committee hopes to provide input on the Access to Information Wiki under construction by the RUSA Access to Information Committee.

The committee recently lost two members, so is currently seeking new members to join. Please contact Abigail Elder (aelder@ci.tualatin.or.us) if you would like to join us!

Abigail Elder, Chair 2012-2013

Library Services to the Spanish Speaking
Lucia Castillo, of the Vancouver Public Library, provided a very informative and interactive lively session on the program used in Canada to assist young families with social skills and engaging with the Spanish speaking community. Vancouver is thriving with a variety of culture and languages. Less than three percent are Spanish speaking and they all attend the Mother Goose program despite the distance they may need to travel.

A collection of YouTube videos from the session are linked below:

The Services to Spanish Speaking had some discussion in advance of the presentation on Mother Goose about the next step toward revising the Guidelines for Services to the Spanish Speaking. The committee is seeking volunteers for next year.

Stephen Marvin, Chair 2012-2013

Management of Reference Committee
The Committee met virtually on January 30th and discussed a request by an original member of the RUSA Task Force that wrote the Professional Competencies for Reference and User Services Librarians (http://www.ala.org/rusa/resources/guidelines/professional) to ask that they be reinstated. Discussion revealed that perhaps the Committee previously had acted in haste and the matter will be brought before the RSS Board at its February 7 meeting.

This Committee is also working with the Services to an Aging Population Committee in sponsoring a discussion session at the Annual Conference in Chicago. The session is about The Little r in Reference .

Session summary: There is plenty of talk about the new work of “little r” reference, but little detail on how that translates into the daily work of public library reference staff. This program delves into the who/what/where/how of contemporary reference work.

Speakers

  • Todd Dunkelberg, Director, Deschutes Public Library (Bend, Oregon)
  • Stephanie Chase, Director of Library Programs and Services, The Seattle Public Library
  • Sue Banks, Deputy Director, Carnegie Library of Pittsburgh

We discussed a request by Sarah Hammill on whether our Committee wanted to work on updating the Competencies for Cooperative Services. With our work on re-evaluating the fate of the Professional Competencies for Reference and User Services Librarians, we have enough on our plate.

Sally Dockter, Chair 2012-2013

Marketing and Public Relations for Reference
RSS Marketing and PR committee met in person at ALA Midwinter on January 26. (Meeting notes are posted on ALA Connect).

During this meeting, we brainstormed the details of the upcoming webinar/discussion event for ALA Annual, “Slam the Boards.” The webinar will be during the week of May 20-24 and presenter Bill Pardue will introduce us to the volunteer program “Slam the Boards,” how it came to be, its mission, how it works, and measuring success. He will also set us up to participate on June 10 so that by ALA Annual, we’ll be ready to take this discussion to a deeper level.

Our discussion of “Slam the Boards” is on June 26. Bill will recap the webinar and our experiences. We’ll then move into how to develop ways like “Slam the Boards, helping customers where they are with professionalism and friendliness. Our hope is that participants will walk away with specific ideas and plans about extending current or creating new online question-answering, social media, and virtual reference services that they can bring back to their libraries for immediate consideration.

Marketing and PR for libraries is also a major consideration for every aspect of library work. We discussed the newly-reformed “Ask” campaign and other ways libraries can advocate their relevance to their communities.

Current programs such as Ask, Turning the Page, the Geek Campaign and more offer libraries opportunities for marketing and promotion. The RSS Marketing and PR committee is considering the development of a workshop for ALA Annual 2014 to showcase what is available.

Cathay Crosby, Chair 2011-2013

Organization and Planning Committee
The committee met online in January 2013. We reviewed RSS Bylaws and Handbook and thought we might be able to move forward updating both documents. However, upon further review, we discovered some issues/inconsistencies between the documents that require further discussion. We will be holding a joint O&P/Executive meeting in February or March to work out these issues once and for all. Then we will move forward with updating. Our goal is to have a very easy-to-use Chair Orientation Handbook; updated, clear bylaws; and a Handbook for Officers, if needed, which explains duties of each position and other details.

Liane Taylor, Chair 2012-2013

Recognition Committee
Are you eligible for the Honor Roll?

When you hear Honor Roll do you have flashbacks to high school? Maybe you have happy memories of the honor roll or maybe you think could of, would of, should of

Regardless of your experience in high school, you may be eligible for the RSS Honor Roll.

The RSS has an Honor Roll that gives recognition to active RSS members who have served the section in three different capacities since its inception.

If you have been a member of three or more committees or discussion groups since RSS was established in 2004 and have not previously been added to the honor roll, please send your name and a list of the three ways you have served RSS to Susan Ware at saw4@psu.edu or Virginia Cole vac11@cornell.edu

Not only will you become a member of this esteemed group, you will also be recognized at ALA Annual in Chicago!

If you want to find out which honored colleagues you will be joining, see the list of RSS Honor Roll Members.

Virginia Cole, Chair 2012-2013

Research and Statistics Committee
In January, the RSS Research and Statistics Committee selected three presenters for the 19th Annual Reference Research Forum; the program will include the following:

  • Research Guides Usability Study, by Angela Pashia, Instructional Services Outreach Librarian, University of West Georgia and Andrew Walsh, Information Literacy Fellow, University of West Georgia
  • Two Birds, One Stone: Using a Mixed Methods Approach to Measure Service Process and Identify Usability Pain Points in Virtual Reference, by Christine Tobias, User Experience and Reference Librarian, Michigan State University Libraries
  • Query Clarification in Chat Reference: A Visual Transcript Analysis, by Alexa Pearce, Librarian for Journalism, Media, Culture & Communication, New York University Libraries

Lynda Duke, Chair 2012-2013

Virtual Reference Services (MARS/RSS)
The RSS/MARS Virtual Reference Services Committee has a new MARS Co-chair, Alisa Gonzalez, Social Sciences Librarian and Reference Coordinator at New Mexico State University Library.

The committee will be partnering with the RSS Marketing and Public Relations Committee on a webinar in late-May and related discussion forum for ALA Annual. The topic will be active advocacy and promotion of virtual reference services, and the speaker will be Bill Pardue (of “Slam the Boards!” fame).

Investigation of hosting a Wikipedia Edit-a-thon at ALA Annual is also in the works. After an informal meeting in the Networking Uncommons at Midwinter, the event has taken on some new and exciting possibilities. These will be being discussed within the committee and with attendees at the Midwinter get-together.

The committee is also in the beginning stages of partnering with the RSS Evaluation of Reference and User Services Committee (ERUS) on a survey to ascertain the current state of virtual reference. Don Boozer (RSS Co-chair) attended a meeting of ERUS in January, and plans are moving ahead on forming an ad hoc team to construct and administer the survey.

More details on each of these initiatives will be forthcoming, so stay tuned to the committee’s ALA Connect space.

Don Boozer, Chair 2012-2013

Virtual Reference Tutorial Subcommittee
The subcommittee continues to meet monthly and works in subgroups between meetings. Our virtual Midwinter meeting took place on February 5. We are finishing up the Training, Interview Skills, and Core Competencies modules and will work on additional modules as we look forward to ALA Annual.

Jared Hoppenfeld, Chair 2012-2013
Jennifer Lau-Bond, Chair 2011-2013

Young Adult Reference Services

We hope to schedule our midyear committee meeting imminently, to discuss the guideline mandate of the committee and directions we are going including perhaps issues such as:

  1. Optimal handling of the “class bomb” and other youth-related quirks in VR
  2. Balancing cooperating with existing media specialist staff/compensating for losses in Media Center staffing and collection budgets while still reinforcing the necessity of each
  3. Publics’ Balancing Act: working with faculty while not impinging on the role of the Media Specialist
  4. Outreach cooperation with Just Ask
  5. Possible cooperation with BRASS/RSS Jobseeker Committee on teen financial fitness/jobs/entrepreneurship

We are also progressing through RSS leadership on the move to becoming a joint YALSA committee.

The committee sponsored a discussion forum at Midwinter entitled Reference Services to Young Adults: Why Common Core Standards Matter. Adopted by forty-five of the fifty states and several territories, the Common Core State Standards are impacting the way that students are being taught and information literacy is being judged. The ripple effect from that hits libraries and library services immediately in ways we are trying to evaluate.

The discussion forum, led by Amanda Ellington, Rose Luna, and Margaux DelGuidice, drew an interested crowd of 78 librarians from all types of libraries, from school to public to academic to state libraries. The session received coverage in Publishers Weekly. Meanwhile, the session has a useful wiki.

We hope to see what topics might be useful to those serving young adults for a discussion forum at Annual.

Nicolette Warisse Sosulski, Chair 2012-2013

RSS Review is the newsletter of the Reference Services Section of Reference and User Services Association (RUSA) of the American Library Association. Please send suggestions for future issues to Amy Rustic (aer123@psu.edu), editor.

Message from the Chair

STARS

Kerry Keegan, Editor

STARS enjoyed a productive time in Seattle. Our section produced a free interlibrary loan workshop, hosted by the University of Washington, conducted a variety of business meetings, and organized informative and lively interlibrary and hot topics discussions. Seattle gives STARS momentum along several fronts.

Programming: Coming down the pike, be on the look-out for free RUSA professional development webinars. Every section, including STARS, is participating in a pilot program to develop and produce professional webinars. These webinars will be offered at no additional cost to RUSA members. Several STARS committees are developing program ideas and competing for our one slot.

And dont forget ALA Annual. Along with our ILL and Hot Topic Discussion Groups, STARS will have two terrific programs: Does Your Data Deliver for Decision Making? New Directions for Resource Sharing Assessment” and Enhancing Services through Integration of Interlibrary Loan and Acquisitions.

Assessment: STARS is completing a section review, a critical look back on our organization that informs both our members and RUSA just exactly how are we doing. Our Section Review Committee will soon have a draft report available for all members upon which to review and reflect. Also, STARS Program Assessment Working Group is spearheading program evaluation. Its outcome will help to better capture member feedback and lead to more informed decisions for program choices.

In Seattle, the Working Group coordinated the assessment of three section programs: Everything You Always Wanted to Know about ILL workshop, the STARS ILL Discussion Group, and the STARS Hot Topics Discussion Group. The group will now compile the results and share with the rest of STARS. Lessons learned during Midwinter will help the group form evaluations for future program sessions.

Recruiting: STARS is always recruiting. We have committee service opportunities across the board. Its our committees that do the work and have the fun. Dont be left out. Check out opportunities at STARS Committee page and contact your chair-elect Nora Dethloff (ndethloff@uh.edu) for more details.

Sincerely,

David P. Atkins
STARS Chair

STARS Committee Reports

STARS Membership Committee
The RUSA STARS Membership Committee has been hard at work! Over the past few months, we’ve implemented the “5 Things Every New Resource Sharing Librarian Should Know!” as well as “STARGazing.” The “5 Things” document provides key resources a new person in the field of Resource Sharing will find most helpful in orienting themselves within the profession. “STARGazing” is an initiative to spotlight STARS members in an effort to grow a sense of community and assist new STARS members in getting to know the names and faces of their colleagues. Hopefully, when attending ALA conferences, the “STARGazer” will provide a few friendly faces in the crowd.

Our first STARGazer was Nora Dethloff and our next STARGazer, Heather Weltin, was interviewed at ALA Midwinter! You can find both “5 Things…” and “STARGazing” on the RUSA STARS website. STARS Membership Committee meets once a month (virtually) and is beginning organized outreach to new members and all members alike.

Micquel Little, Chair

STARS Cooperative Collection Development Committee
The RUSA CODES/STARS Cooperative Collection Development Committee met at Midwinter to discuss planning for our program at Annual 2013, which will take place on Saturday, June 29th from 1:00-2:30 P.M.

The title of our program is: Enhancing Services through Integration of Interlibrary Loan and Acquisitions

Description:
This panel will explore the opportunities and challenges that arise from merging interlibrary
loan and acquisitions departments, as well as the administrative aspects of such a partnership.
Through examining the reasons why ILL/Acquisitions mergers may be beneficial, and hearing
from peers engaged in the process, attendees will gain an understanding of how to weigh the
merits of such an arrangement and determine if it is appropriate for their institution, as well as
hear insights on how to move forward. This session is appropriate for all library types.

Our committee hopes to organize a discussion group for Annual 2014, and submit a program proposal again for Annual 2015.

Sydney Thompson, Co-chair

STARS Education and Training Committee
Sixty people attended the sixth annual “Everything You Always Wanted to Know About ILL” workshop at the University of Washington on January 25. Education and Training continues to coordinate efforts to update shareill.org and will work with ShareILL owners and STARS Executive to transition the wiki to a new platform.

Jennifer Jacobs, Chair

STARS Hot Topics Discussion Group
A successful discussion was held in Seattle at ALA Midwinter 2013, encompassing a variety of relevant topics in the Resource Sharing world. These included CCCs Get it Now! proposed time-bomb, which would restrict access to articles within a specific time frame; universal patron pick-up cards; electronic billings effect on paper check processing, along with IFM protocols and the ability to credit, as well as charge; and the recording of services performed by ILL operations and statistical relevance. The Working Groups survey was distributed and results will be published to STARS members after collection and dissemination.

Troy Christenson, Chair

RUSA STARS / LLAMA SASS: Cooperative and Remote Circulation Committee
This fall we held a virtual meeting, part of which was devoted to a request from the STARS Education and Training Committee to assist them in updating the ShareILL wiki.

The group broke down the responsibilities and used Google docs to collaborate on the update. We were able to fix broken links, remove outdated entries, and add links for consortia and networks that have been established since the last update.

The group has a virtual meeting schedule for February 11 to discuss our plans for ALA Annual and the possibility of submitting a program proposal for 2014.

Peter Collins, Chair

Letter from the President

From the President

It has been a busy fall for RUSA and it is about to get even busier! It is hard to believe that Midwinter is nearly upon us. Check out the information below to find the places where you can contribute.

Framing the Future

ALA and RUSA are working hard to better serve our members. This includes spending time planning for the future. At the Joint Boards meeting at the end of October, ALA Division leaders and the ALA Executive Committee joined with ALA staff to begin to reimagine ALA as a more collaborative, nimble and flexible organization. The results of the discussions are being put together now. Stay tuned for more information and ideas from President Maureen Sullivan as we move toward Midwinter.

The RUSA Executive Committee met for a day and a half at the Chicago meeting as well. Four big plans have come out of those discussions:

Pilot Test for Free Webinars during 2012-2013

The RUSA Board has agreed to try a pilot test to use our new Blackboard Collaborate software to host several free webinars in 2013. RUSA will support and pay all costs for one free webinar for each section. Watch RUSA-L and ALA Connect to find out which webinars you will want to attend!

Not signed up for RUSA-L yet? Heres the information you need to get started:http://www.ala.org/rusa/communications/lists

Strategic Planning

RUSAs 2012-2015 Strategic Plan is under discussion to put actions in place to achieve the objectives identified by the plan. I urge you to review the plan and think about what you need form RUSA. You can find the strategic plan on the RUSA Web site at: http://www.ala.org/rusa/sites/ala.org.rusa/files/content/about/rusa-strategic-plan.pdf

Before Midwinter, we will invite all of you to comment on the plan and its objectives and suggest activities for RUSA. Watch ALA Connect and RUSA-L for more details!

Learning Outcomes and Knowledge Coordination Task Force

The RUSA membership survey a little over a year ago and RUSA Structures Task Force report last year noted that the highest priority for our members is professional development opportunity. In order to do this right, though, we need to have a coherent plan to tie together professional development, programming, the hybrid programming that is partly professional development and partly programming, and the resources of the web site. A new task force is beginning the conversation. The group has been asked to:

  • Consult widely within RUSA and create a vision for a coordinated approach to professional development, programs, and publications.
  • Develop a sustainable plan for virtual programs
  • Develop a measurable plan for provide professional education through a variety of formats.
  • Develop a sustainable plan for the RUSA website so that our web site is useful to members and includes information that members can use in their daily work.

RUSA Review Task Force

There is a great deal of work going on at ALA to re-imagine the whole organization as a more collaborative and nimble group. As I mentioned earlier, the discussions at the Joint Boards meeting in Chicago in late October were focused on a return to major priorities. As part of that return, there will be a concerted look at the organization, with a focus on reducing duplication and fostering collaboration to make ALA more attractive to members who can no longer afford to spend as much time or money as in days past.

Thanks to the hard work of many individuals and groups, we have good information about RUSAs sections and standing committees. There is, however, a piece missing that we need to have in place if we are to respond to the opportunities any changes in ALA will bring to us in the near future. We know that our sections are a great strength. The Executive Committee and I believe that it is time to look at RUSA as a whole in the way that we have been so successful in reviewing sections. It is important for us to think about the role of RUSA in this new ALA. Our primary outcome is a re-invigorated RUSA in which members are enthusiastic about what they can do and what RUSA can give them. We want to be confident that RUSA as an organization can continue to meet changing member needs.

A new task force is being formed to lead this review. It will complete its work in September 2013. Please watch for your chance to provide input to this important process.

Special Committee Initiatives

The Resource Development Committee is hard at work to identify ways that RUSA can develop programs and services that provide more income for RUSA activities. Have ideas? Contact Gary White at gww2@umd.edu.

The Just Ask Team was formed to develop a vision of both reference librarians and reference services to help RUSA advocate for the support and development of quality reference services. The committee will work to design promotional materials that convey the value of reference librarians and services in all types of libraries to both the profession and the general public It now has two co-chairs, Diana Shonrock and Elizabeth Stephan. Under their leadership, the team is planning a Discussion Forum in Seattle on Sunday, January 27 from 8:30 to 10:00 AM at the Midwinter meeting in Seattle to identify the roles and duties of reference librarians in different types of libraries, to begin to revise the RUSA definition of reference services, to identify needed advocacy tools, and to plan for a needs assessment study of reference librarians. We hope you will join the conversation at the Red Lion Hotel Fifth Avenue, Emerald II.

Annual RUSA Town Hall Meeting

RUSA meetings are listed in the ALA Midwinter Conference Scheduler. Those who are attending the conference can find out what RUSA is doing by visiting:http://alamw13.ala.org/scheduler.

Not able to attend Midwinter? You can still participate in RUSA planning. At the ALA Midwinter Meeting in Seattle, join the RUSA Board either in person or online to participate in the annual Town Hall meeting on Saturday, January 26 at 1:30 PM in the Washington Convention Center, Room TCC 205.

Here are some questions to think about:

  • What keeps you involved in RUSA?
  • What encourages you to attend RUSA meetings?
  • What additional topics would you like to see in RUSA professional development activities?
  • What affinity areas would you like to see in RUSA (such as interest groups on particular topics that cross section levels)?

Dont forget other fun activities at Midwinter, including:

RUSA Social

Saturday, January 26, 6:00 8:00 pm, Grand Hyatt Seattle, Leonesa I

A fun event where you can meet old friends and new, enjoying appetizers and a cash bar.

RUSA Book & Media Awards

Sunday, January 27, 5:00 6:30 pm, Renaissance Seattle Hotel, Municipal Room

A wonderful way to hear about the best of the best. This is where the top titles selected by RUSA CODES committees are announced.

Volunteer!

We want to include you in our work next year. The incoming RUSA President, Kathleen Kern, will be appointing RUSA level committees after Midwinter. Section vice-chairs will be appointing section committees as well.

We want to include you! Be sure to fill out the online form at the RUSA site. Go to: http://www.ala.org/rusa/about/divisioncommittees and click on the link to the RUSA Online Volunteer Form.

Click on Committee Rosters to see the charge for each group.

Tell us what you know and what you like to do. We will be listening!

In addition, we have lost a few committee members due to illness and changes in work responsibilities that do not allow them to be active this year. I will be filling several of these slots over the next few weeks.

The Last Word.

Let me take a moment to say a big THANK YOU to Susan Hornung and all of the RUSA staff, the members of the RUSA Executive Committee, RUSA Board, standing committees, and section leaders for their incredibly smart and hard work this past summer and fall. I look forward to even more fun this spring.

And as always, I want to hear from you about any ideas and suggestions you might have. Please write to me at popp@indiana.edu.

Mary Pagliero Popp
RUSA President 2012-2013

Division News: Awards, Events and Information You Can Use

RUSA Award Nomination Period Ends December 15

Theres still time to submit your nominations for RUSAs 2013 awards! We have a multitude of travel grants, research grants and achievement awards available to you. Many offer cash prizes! Especially noteworthy are two new awards this year:the Gale Cengage History Research and Innovation Award encourages submissions from MLS degreed librarians looking to further research relating to history and history librarianship, and the BRASS Business Expert Press Award for Academic Business Librarians, which recognizes a librarian new to the field of academic business librarianship to attend the ALA Annual Conference. Review the entire list.

Holiday Shopping: Weve got a book for you!

Looking for gifts for your fellow book lovers? Look no further than the award-winning titles selected by your RUSA colleagues! Fiction, nonfiction, poetry, genre fiction, audiobooks…there truly is something for everyone among our many literary awards. Weve compiled all of the details and links into a single blog post to make your life easier–find it here. Happy gifting!

RUSAs Midwinter Book and Media Awards Reception: Sunday, January 27 in Seattle

Its the most wonderful time of the year! Your expert readers advisory and collection development colleagues have been hard at work for the past twelve months, devouring newly-published books and scrutinizing new reference publications to determine who will take home the honors at Midwinter. Come be a part of the excitement and celebrate with us at the Book and Media Awards Reception.Get the event details, and make sure to add the event to your Midwinter schedule so we know youre coming. If you cant make it, follow our updates on our Facebook page or on Twitter, @ala_rusa, with the hashtag #literarytastes.

RUSA Membership Social: Time for Friends, New and Old

The Membership Social returns for another year of outstanding Saturday night fun at Midwinter! We encourage you to bring a friend, even if theyre not a RUSA member. The Membership Social will be held from 6:00 to 8:00 PM in the Leonesa Room in the Grand Hyatt Seattle.

Great prizes will be raffled off, too. Get the event details, and add it to your Midwinter schedule. This event is generously sponsored by Thomson Reuters. See you there!

Midwinter Meeting: Schedule Posted, Registration Still Available

Everything you could possibly want to know about the upcoming ALA Midwinter Meeting in Seattle is available at www.alamidwinter.org. Early Bird ends December 2, and Advance ends January 18. Come join us for intriguing conversations and fun events hosted by RUSA and ALA! Browse the Midwinter schedule.

Online Learning: Spring 2013 Courses Now Open for Registration

Whether youre itching to learn new skills or need to brush up on the basics, RUSAs online courses have got you covered! Topics include the reference interview, genealogy, ILL, business reference, readers advisory, health information and spatial literacy/online mapping. Individual and group registrations are available. Our health information course even offers CEUs! Review a full schedule.

Webinar Proposals Sought

Are you a subject matter expert or an experienced librarian with information to share? Consider submitting a webinar proposal! Presenters for approved webinars receive compensation and training on Blackboard Collaborate, our webinar presentation tool. Access a full list of topics were interested in and a link to the proposal form at the RUSA Blog.

Looking for a job? Its a daunting task to sift through the excess of information about:

  • Finding a job
  • Preparing a resume and cover letter
  • Interviewing for a job
  • Discovering salary information
  • Negotiating a salary
  • Researching the job outlook for librarians
  • Identifying professional competencies for reference and user services librarians

RUSA can help! Our new Career Resources page on the RUSA website was developed specifically with reference and user services librarians in mind. Whether youre looking for library positions in schools, academic libraries, public libraries, or special libraries, weve got something for everyone.

Visit the Career Resources page today and instantly make your job search easier and more productive!

[This web page is a work-in-progress and is updated frequently. If you have successful job hunting tip that youd like to share, please contact lwood@ala.org]

Lets be in touch! Heres how you can stay connected to RUSA between issues of RUSA Update:

  • Bookmark the RUSA blog
  • Like RUSA on Facebook
  • Follow us on Twitter
  • Subscribe to RUSA-L, our division listserv, or one of our section listservs
  • Keep your membership information current so that you continue to receive communications–make updates by logging in at ala.org or by contacting the membership team at membership@ala.org or (800) 545-2433, option 5.
  • Have an e-mail address on file with ALA. All of our member communications are done electronically, so no e-mail address means youre missing out on important news and benefits.

Committee on Professional Ethics

Chair from Committee on Professional Ethics Wants to Hear from YOU.

Based on recent requests to the committee for assistance in two areas, were working on developing two new explanatory statements for the ALA Code of Ethics. These areas are: Ethics and Social Media Conflicts of Interest. These explanatory statements will take the form of a question & answer document. We currently have two in this format on workplace speech (also being updated) and on enforcement of the Code of Ethics. To see these examples, please see the Resources section on our committees website. As we are a committee of Council, we are seeking your input on the topics that we should cover in these documents. Examples of the types of questions we could answer are:

  • Under Social Media: What policies should we have in place for our librarys Facebook page? What happens when an employee mentions the library on a personal Twitter account?
  • Under Conflicts of Interest: If Im on an award committee and know a nominee, should I disclose that information and/or recuse myself? Is it OK to accept a meal from a library vendor?

If you have suggestions for topics that we should cover, please send them to the Committee chair at mgarnar@regis.edu. Our goal is to have both documents ready for public consumption by Annual 2013. Contact the chair if you have any questions, and thanks in advance for your assistance.

Please send your comments to:

Martin Garnar Chair, ALA Committee on Professional Ethics
Reference Services Librarian and Professor of Library Science
Dayton Memorial Library, Regis University
3333 Regis Blvd., Mail Stop D-20
Denver, CO 80221
303.964.5459 (voice)
303.964.5497 (fax)
mgarnar@regis.edu

RUSA Conference Program Coordinating Committee

In light of the changes described in ALAs June 2012 Conference Changes Roadmap the RUSA CPCC is working with the RUSA Board to modify our divisions processes for program selection and allocation. The immediate impact of the Roadmap on future conferences is that programs will all take place in the convention center or headquarters hotel, time slots are shortened to 60 and 90 minutes, and the divisions will have fewer programs. The RUSA sections (specifically STARS, RSS, MARS, and BRASS) were extremely helpful this past summer in making quick changes so that we could accommodate the reduced number of program time slots for Annual 2013 in Chicago. We are now working on a new program allocation model for Annual 2014 in Las Vegas, though at this moment we do not yet know how many programs RUSA will have the opportunity to present there.

The committee has been communicating by email and met online on Oct. 26 via RUSAs Blackboard Collaborate room. We will meet online again on Wednesday, December 5, 11:00 AM-12:30 PM EST. Our meeting at ALA Midwinter 2013 in Seattle is scheduled for Monday, January 28 from 8:30-10:00 AM.

Its not too soon to start making your plans for next summer! The RUSA sections and committees will be presenting fifteen fantastic programs at Annual Conference 2013 in Chicago and BRASS will be presenting the Business Reference 101 preconference on Friday, June 28. The programs are offered over three days, from Saturday, June 29 through Monday, July 1.

Joe Thompson, chair

RUSA Presidents Program Planning Committee

Progress continues on putting together an excellent program for Annual 2013 in Chicago, to be held on Saturday, June 29 from 4:00-5:30 PM. This year’s highly anticipated RUSA President’s Program will provide new perspectives and creative thinking from a prominent non-librarian. The committee has been considering a multitude of possible topics and speakers from a variety of sources including TED talks, PopTech, SXSW Interactive, and the World Future Society. You will not want to miss this major event of the conference. Stay tuned for the announcement of this year’s speaker!

The committee members were able to meet in person while in Anaheim and have been communicating regularly since then via email, phone and RUSAs Blackboard Collaborate room. Our meeting at ALA Midwinter 2013 in Seattle is scheduled for Sunday, January 27 from 8:30-10:00 AM.

Mary Mintz and Joe Thompson, co-chairs

Message from the Chair

BRASS Notes

Carol Schuetz, Editor

Has every BRASS member explored ALA Connect recently? Former Chair Chris LeBeau has loaded all the BRASS program material from Adventures in Data Land and the publishers forum. You will see video presentations, powerpoints and related materials. There are links from the BRASS web page as well.

Seattle midwinter planning is underway. Expect an all BRASS members meeting and discussion topic for those planning on venturing to the beautiful northwest on Sunday January 27 from 8:30 to 10:00 AM. BRASS discussions and committee work will continue virtually as well during the midwinter period. There is lots of planning and initiatives under way among our incredible band of BRASS. Read on for how you can learn from and be part of BRASS.

Ann Fiegen

2012-2013 BRASS Chair

BRASS Business Reference in Academic Libraries Committee

The Business Reference in Academic Libraries committee is collaborating with SLAs CUBL (College and University Business Libraries) to form the Core Competencies Task Force. We are working to create the first set of business research competencies. Our goal is to create clearly written guidelines that can be used by undergraduates, graduate students, faculty, and business librarians in the private sector. Research competencies structure the academic experience and give students and others a benchmark for knowing their own information competency in the field and what their goals should be.

The committee is busy reviewing existing research competencies in other fields, existing information literacy standards in business disciplines, and conducting interviews with non-academic organizations about their experiences in business research. The committee expects to present rough drafts of these processes at ALA Midwinter.

Co-chair Carissa Phillips is identifying private businesses and other organizations to get feedback about how they use information and their experiences with recent business majors ability in information literacy.

Members of the committee are collaborating on Google Docs, group sourcing the literature review, providing links to research competencies and brainstorming on the content of the competencies.

Charles Allan, 2012-2013 Chair

BRASS Business Reference Sources Committee (BRSC)

The sub-committee focusing on nominations for Best Business Reference source is being headed up by Ed Hahn from Weber University. Hahn has started the nominations process and is encouraging all committee members to submit their nominations throughout the fall. This year we are also trying to broaden the pool by including new databases or other online resources. If anyone has any new business reference sources they would like us to consider, either print or online, please have them contact Hahn at edwardhahn@weber.edu or the BRSC committee chair at hurstsj@miamioh.edu.

The other BRSC sub-committee is focusing on planning for next years Publishers Forum program to be held at ALA Annual in Chicago. This subcommittee is being headed up by Penny Scott from the University of San Francisco. She and the other committee members are currently considering possible themes for the program. Anyone with suggestions for publishers or types of products you would like to see presented, please contact Scott at plscott@usfca.edu or the BRSC Chair at hurstsj@miamioh.edu.

Susan Hurst, 2012-2013 Chair

BRASS Conference Program Planning Committee: BRASS 2013 Program

Investment Success!
Building & Managing Your Retirement Portfolio

 


Monday, July 1, 2013

8:30-10:00 AM

Good personal investment education is important for librarians and library staff. We are an occupational group that is rarely able to access top financial advice. In this program, investment professionals will demystify the process and help us understand essential principles and how to apply them to make better decisions to meet our retirement goals. The presentation will include a discussion of the common mistakes investors make, why we make them, and how to avoid them.

Speakers:

Charles Rotblut, CFA, Vice President, American Association of Individual Investors (AAII)

Charles Rotblut is a vice president of the American Association of Individual Investors and is the editor of the AAII Journal. He authors the weekly AAII Investor Update e-newsletter and his commentary is published on both Seeking Alpha and Forbes.com.

Christine Benz, Director of Personal Finance, Morningstar, Inc.

Christine Benz is director of personal finance for Morningstar and author of 30-Minute Money Solutions: A Step-by-Step Guide to Managing Your Finances, published by John Wiley and Sons in January 2009. She is also editor of Morningstar Personal Finance, a monthly personal finance newsletter and writes a column on Morningstar.com.

Peter McKay, 2012-2013 Chair

BRASS Discussion Group Committee

The BRASS Discussion group will host an open forum at ALAs Midwinter conference. All who are attending the conference are invited to join us Sunday, January 27 from 8:30-10:30 AM. The BRASS Discussion group is currently seeking input on what topic(s) that participants would like to discuss. Past discussions have focused on free business-related web resources, publishing, and other topics related to business librarianship. Please post suggestions for topics on the Business Reference and Services Section (BRASS) Suggestion Wall. We look forward to hearing your suggestions.

Jason Dewland, 2012-2013 Chair

BRASS Education Committee

The BRASS Education Committee has submitted a proposal for the 2013 preconference Business Reference 101: Core Competencies for Business Librarianship. This full-day interactive workshop is designed for new business librarians; generalists who have assumed responsibility in business librarianship; or librarians who handle business reference-related inquiries in all types of libraries. It will focus on core resources for business reference, business collection development, and licensing electronic business products. Lety Camacho (Brigham Young University), immediate Past-Chair of the BRASS Education Committee, is spearheading this effort. Mary Martin (Claremont Colleges) serves as the preconference coordinator.

The webinar working group is developing a series of webinars of interest to business librarians which will be offered as part of the RUSA online learning initiative. Chad Boeninger from Ohio University, Dan Hickey from Penn State, and Natasha Arguello from University of Texas at San Antonio welcome your suggestions for webinar topics which may be submitted via BRASS Suggestion Wall:http://brass.libguides.com/suggestionwall. Webinar presenters will be paid $150 for each 60-90-minute webinar. If you know any colleagues, or would like to share your own business reference expertise, please contact Natasha.Arguello@utsa.edu.

Natasha Arguello, 2012-2013 Chair
http://connect.ala.org/node/65121

BRASS Membership Committee

Do you feel you are missing a friendly face? Do feel you do not have enough friends to share in your accomplishments? Then you might like the BRASS Facebook. This is a place to share pictures of BRASS accomplishment and find out what is happening in BRASS. Please like us atwww.facebook.com/ala.rusa.brass

Kelly Janousek, 2012-2013 Chair

BRASS Nominating Committee

The BRASS Nominating Committee was pleased to submit our slate of candidates for the 2013 ballot. Thanks to committee members Mary Gilles and Elizabeth Stephan for all of their help in getting this great list of nominees together. Special thanks, too, to Larayne Dallas, chair of the RUSA Nominating Committee, and to Susan Hornung for their excellent communication and support throughout this process. And, of course, thanks to our candidates who are willing to serve BRASS by being on the ballot! They are, for Vice-Chair/Chair-Elect: Todd Hines and Peter Z. McKay; and for Member-at-Large: Chad Boeninger and Elizabeth Malafi.

Celia Ross, 2012-2013 Chair

BRASS Vendor Relations Committee

The BRASS Vendor Relations Committee has been continuing to assist the BRASS 25th Anniversary Planning Committee by reaching out to new vendors and working with longtime partners to help secure funding for the celebration event planned for 2013 in Chicago. Other ideas for connecting to and collaborating with BRASS vendors in order to provide additional value to BRASS members are still in the works and include plans to build a “Virtual Expo” site where vendors could showcase their business reference products as well as any librarian support materials they publish so that BRASS members could see them all in one place.

Celia Ross, 2012-2013 Chair

BRASS Publications and Communications Committee

The Publications and Communications Committee is still reviewing Web pages. Please feel free to pass along any problems with BRASS Web pages to the committee chair, John Gottfried (jcgottfried@gmail.com). The committee will also be attempting to recruit a new Webmaster; interested parties should contact the chair.

John Gottfried, 2012-2013 Chair

BRASS Business Expert Press Award for Academic Business Librarians

NEW! The BRASS Business Expert Press Award for Academic Business Librarians is sponsored by Business Expert Press and is presented to a new librarian in the field of academic business librarianship in order to support attendance at the ALA Annual Conference. This award consists of $1,250 and a citation.

Paul Brothers, 2012-2013 Chair

BRASS 25th Anniversary Planning Ad Hoc Committee

Plans are underway for a BRASS 25th Anniversary Party to be held at the 2013 ALA Annual Conference in Chicago. Keep your calendars open for this fabulous event. Stay tuned for details to come over the next year.

Louise Feldmann, Chair

BRASS Gale Cengage Learning Student Travel Award Committee

The 2013 BRASS Gale Cengage Learning Student Travel Award is now accepting applications.

Established in 1992 and sponsored by Gale Cengage Learning, this $1,000 monetary prize is awarded to a student enrolled in an ALA accredited masters degree program to fund travel to and attendance at the 2013 ALA Annual Conference in Chicago and a one-year membership in RUSAs BRASS. Applicants should have a demonstrated interest in a career as a business reference librarian, and the potential to be a leader in the profession as demonstrated by activities that may include (but are not limited to) coursework, internships, jobs, special projects, and publications.

The deadline for nominations is January 31, 2013. Information about the award, including a PDF of the nomination form, can be found on the RUSA website. As explained in the nomination form, the application should include letters of reference, and a library school transcript.

Todd M. Hines, 2012-2013 Chair

BRASS Morningstar Public Librarian Support Award Committee

The committee for the Morningstar Public Librarianship Award is now seeking nominations. The award is $1,000 in travel funds for ALAs Annual Conference to a public librarian who has performed outstanding business reference service and who requires financial assistance to attend the conference. The winner must be a member of ALA, RUSA, and BRASS.

Melissa Jeter, 2011-2013 Chair

CODES

Barry Trott, Editor

RUSA CODES at Midwinter

RUSA CODES will be active at Midwinter with several discussion groups and the increasingly popular Book and Media Awards. Join your fellow CODES members and bring along a potential member!

Midwinter Book and Media Awards Reception

Sunday, January 27, 5:00-6:30 PM; Renaissance Seattle Hotel, Municipal Room.

Be sure to attend the Midwinter Book and Media Awards Reception, where RUSA celebrates the best fiction, non-fiction and reference titles of the year! RUSA’s expert readers’ advisory committees will unveil their choices for the Collection Development and Evaluation Section’s

(CODES) literary awards. All Midwinter attendees and exhibitors are invited to attend.

Reference Publishing Discussion Forum: Are Users Finding Our Online Reference Resources?

Sunday, January 27, 1:00-2:30 PM; W Seattle Hotel, Great Room 1B.

Interested in online reference sources? Check out the CODES discussion forum on Reference Publishing Discussion Forum: Are Users Finding Our Online Reference Resources? Libraries spend a great deal of money on quality online online reference resources, in the hopes that they will be useful to our communities. But are they being used? How do users discover reference resources in the online environment: teaching, research guides, stand-alone vendor resources? How do we enable users to cross multiple interfaces to reach reference sources?

Join our discussions with librarians and vendors on these issues.

CODES Collection Management in Public Libraries Discussion Group

Sunday, January 27, 4:30-5:30 PM; Washington State Convention Center, Room 212.

Public librarians will want to stop by the CODES Collection Management in Public Libraries Discussion Group to share ideas and thoughts on new eBook platforms and other topics of interest in current collection management. Please email any topics you would like to see on the agenda to: Nanci Milone Hill at nhill@mvlc.org.

Hot Topics Discussion Group

Saturday, January 26, 10:30-11:30 AM; Sheraton Seattle Hotel, Virginia.

The Hot Topics Discussion Group will be talking about the role of Subject Specialists and Selection. Collection development is one of the most rapidly changing areas of librarianship. As patron-driven acquisitions and collaborative purchasing increase, do subject specialists still play an important role in selection? Is their participation essential? Join us for a lively discussion on how collection development responsibilities are changing and what these changes mean for librarians.

Message from the Chair

History

Laura Hibler, Editor

 

The History Section is looking forward to having many of you participate in our activities in Seattle. If you are flying in early or have a desire to increase your skills, attend our FREE Genealogy Preconference, on Friday, January 25. Watch for more information concerning speakers, location, and registration. In addition to fun committee meetings, we will gather for the Genealogy and Local History and History Librarians Discussion Groups.

History Section Awards

The History Section is pleased to announce our new award, the RUSA History Section/Gale Cengage History Research Innovation Award. This award provides up to $2,500 dollars to be used at the winners discretion towards a project related to history and history librarianship. Applications are due December 15th.

We are also seeking nominations for the Genealogy Publishing Company Award. This cash award is presented annually to a librarian or library in recognition of their professional achievement in historical or genealogical reference, service or research. Nominations are due December 15th.

Sara E. Morris
History Section Chair, 2012-2013

Message from the Chair

MARS: Update from the Emerging Technologies in Reference Section

Cathy Larson, Editor
Join the discussion at http://lists.ala.org/wws/info/mars-l

 

Greetings!

We are fast approaching the ALA Midwinter Meeting in Seattle from January 25-29, 2013. For winter of 2013, MARS will again use a modified system of meeting. Most committees, other than the Executive Committee, will not meet in person during Midwinter. Committees are meeting virtually prior to Midwinter, and submitting a report of committee activities to the Executive Committee by email. The Executive Committee will meet in person during Midwinter and will refer to committee reports to conduct business. The Planning Committee, and members of those groups hosting discussion forums will be present as well. Last year was the first time we tried this approach, and with the challenges many of our members face in finding funding for two conferences per year, we are continuing this approach this year.

Please let us know how you feel about this change. I will note from my perspective that we dont seem to be able to get as many committee volunteers with the new format. Committee appointments, which typically begin July 1 of each year, are generally made between the Midwinter and Annual meetings and without interested volunteers attending our Midwinter committee meetings, it has been more of a challenge to identify those interested in working with our committees. I welcome your thoughts on ways we can increase our ability to identify willing and interested volunteers.

For those who are able to attend in person, the scheduler is up! Please visithttp://alamw13.ala.org/scheduler to see all the activities along with their times, locations and descriptions.

The RUSA Membership Social will be held on Saturday, January 26 from 6:00-8:00 PM at the Grand Hyatt Seattle. This event allows RUSA members and prospective members to meet and mingle while learning more about RUSA. I encourage you to attend if you are able to do so. The social is a highlight for RUSA during the Midwinter Meeting and it is a great place to encourage others to join us in MARS and to volunteer to serve on committees.

The Professional Development Committee of MARS in collaboration with the RSS Education and Professional Development for Reference Committee will host a free preconference workshop at the University of Washingtons Odegaard Library Friday, January 25, 2013, 1:00-5:00 PM. New Tech for Reference: From the Reference Interview to Roving Reference, Challenges, Benefits and Best Practice will have presentations on using social media for reference interactions, Springshares LibAnswers, and models for roving reference services. For more information about the workshop and transportation to the University of Washington, see the full description athttp://connect.ala.org/node/190900 or contact Stephanie Alexander (alexanders@smccd.edu)

MARS will also be hosting some very interesting discussion forums during Midwinter. Please show your support if you are attending the Conference.

We have a new committee this year: the User Experience Design Committee. This group will host a discussion on Sunday, January 27 from 4:30-5:30 PM, in the Washington State Convention Center Room 203, titled Putting U in UX Design. See the committee update for more details on this discussion.

The Virtual Reference Discussion Group will host a discussion forum on Saturday, January 26 from 4:30-5:30 PM in the Washington State Convention Center, Room 619, focusing on how transitioning from Meebo presented challenges and opportunities to retool virtual reference services.

The Hot Topics Discussion Group will host a discussion forum on Saturday, January 26, from 1:00-2:30 PM in the Washington State Convention Center, Room 213.

Please note that ALA has a new meeting policy this year. As a result, you will note that two of our discussion forums are shorter only 60 minutes instead of the usual 90. This new meeting policy is ALAs response to feedback from members who requested shorter meeting times. See http://connect.ala.org/node/178761 for more details on the change discussion.

Highlighting some of the work going on between conferences:

The Nominating Committee has been hard at work over the fall and they have prepared a slate for the upcoming elections. Watch your emails in March for the new ballot. And be sure to make your vote count!

The Planning Committee is working on two important projects. The group is undertaking a review and update of the MARS Manual. This is a classic work, full of valuable information, and were excited that the committee has agreed to begin making it an even better resource for us all. We are also preparing for Section Review, led by the Planning Committee in conjunction with the members at large. This is a regular event, whereby each of the Sections in RUSA review their activities, structures and plans for the future. The review helps us to formally document where weve been, evaluate what changes may be needed, how we relate to other sections and divisions within ALA, to create a roadmap for continual improvement in the section, and to provide information back to our parent divisionRUSA.

The Local Systems and Services Committee is working on a virtual program we hope will be delivered early in the yearwatch your email and our website for more details.

Lastly, dont forget to nominate someone for the MARS Achievement Recognition Award this year! See the Call for Nominations for information on award criteria and deadlines for nominations.

Debbie Bezanson
bezanson@gwu.edu
Chair, Emerging Technologies in Reference Section (MARS) 2012-2013

Call for Nominations for the MARS Achievement Recognition Certificate

Do you know someone who always does more than expected for MARS? Someone who is willing to take on the challenge to complete a project or produce a successful program? What about someone who is an indispensable member of your committee or someone who has served as your mentor? If so, please consider nominating them for the MARS Achievement Recognition Certificate, also known as the My Favorite Martian Award.

The MARS Achievement Recognition Certificate is given annually to recognize excellence in service to MARS. This award, presented at the annual MARS Chair’s Program, is given to an individual who is a current member of MARS, and has been an active member for the past two years.

The recipient must have made either (1) sustained contributions toward attaining the goals of MARS, or (2) a single, significant contribution that has resulted in a positive impact upon the work of the section.

To nominate someone, please send the candidates name, contact information, and brief statement of why you think they should receive the award to Stephanie Graves (sgraves@lib.siu.edu) by Friday, January 18, 2013.

Stephanie J. Graves
sgraves@lib.siu.edu
Member-At-Large

MARS User Experience (UX) Design Committee

The brand new UX Design Committee will host a program at Midwinter, Putting U in UX Design. Heidi Steiner from Norwich University (along with a co-presenter TBA) will present on ideas for improving current practices and shell lead a discussion with the audience to hear what their experiences have been so far, what direction their interests in future programs might take, etc. We hope to see you there!

Missy Clapp
shoop@ufl.edu
Chair, User Experience Design Committee, 2012-2013

Message from the Chair

RSS

Amy Rustic, editor

 

Helllooooo RSSers!

Welcome to the Pre-Midwinter RSS Review! Below are some of the highlights of the great things happening in our section.

If you are heading to Seattle for the ALA Midwinter meeting mark your calendar for the following RSS events:

  • FREE Workshop! New Tech for Reference: from the reference interview to roving reference, challenges, benefits and best practices

When: Friday, January 25th, 1:00-5:00 PM.

Where: The University of Washington, Odegaard Library

More: Seehttp://connect.ala.org/node/190900 to register today!

  • Pancake Breakfast!

When: Saturday, January 26th, 8:00 AM

Where: Location TBA

More: Stay Tuned to RSS-L & Facebook for location information!

  • Helping Patrons find Employment or New Career Information Discussion with Job and Career Reference Committee

When: Saturday, January 26th, 10:30-11:30 AM

More: Stay Tuned to RSS-L and Facebook for location information!

 

  • Just Ask: Defining and Advocating for the Reference Librarian Discussion with Elizabeth Stephan & Diana D. Shonrock

When: Sunday, January 27th, 8:30-10:00 AM

More: Stay Tuned to RSS-L and Facebook for location information!

  • Mother Goose and Promoting Library Services to Spanish Speaking Discussion with Lucia Castillo

When: Sunday, January 27th, 10:30-11:30 AM

More: Stay Tuned to RSS-L and Facebook for location information!

  • Why Common Core Standards Matter: Discussion with Young Adult Reference Services Committee

When: Sunday, January 27th, 3:00-4:00 PM

More: Stay Tuned to RSS-L and Facebook for location information!

  • Unhappy Campers: Coping with Job Dissatisfaction and Burnout on the Front Lines Discussion with Virginia Cairns

When: Monday, January 28th, 1:00-2:30 PM

More: Stay Tuned to RSS-L and Facebook for location information!

Some other exciting happenings within RSS include a great slate of candidates for RSS Chair-Elect and Member-at-Large. Fortunately, ALA elections dont happen until March when all of the current campaigning and attack ads will be a distant memory. But the decision will be a tough one

  • Vice-Chair/Chair-Elect
    • Peter Collins
    • Qiana Johnson
  • Member-at-Large
    • Don Boozer
    • Betsy Park

We are ready to launch the new Why is RSS Important? Share your thoughts athttp://tinyurl.com/rssgreat and see your name in the next RSS Review!

In addition, we are looking for the 1st RSS Member of the Quarter. When you think of RSS, does someone immediately come to mind? Someone that always volunteers to get the job done?? Someone who is always thinking about how to add value to the RSS membership? Someone who is continually thinking on how to improve the section and its offerings? If you answered yes to any of these questions, then let us know whom. Go tohttp://goo.gl/UKFKd to nominate the 1st RSS Member of the Quarter!

Self-nominations are welcome.

Finally, be sure to check out the RSS Members Publications List (http://connect.ala.org/node/184065). Highlights include:

  • Hoppenfeld, J. (2012). Keeping students engaged with web-based polling in the library instruction session. Library Hi Tech, 30(2), 235-252. doi: 10.1108/07378831211239933
  • Malizia, M., R. Hamilton, D. Littrell, K. Vargas, & C. Olney. (2012). Connecting Public Libraries with Community Emergency Responders. Public Libraries 51(3), 32-36.
  • Jeter, Melissa C. (2012) “Weathering the Storm: Expanding an Oral History Collection in Uncertain Economic Times.” Library Worklife: HR E-News for Today’s Leaders.

Be sure to share your publications with us (http://tinyurl.com/RSSmemberpubs) and you might see your name in print in the next RSS Review!

Thats it for now!

Sarah J. Hammill

Committee Reports

Communication & Teaching at the Point of Need Committee

The RUSA Communication and Teaching at Point of Need Committee has finalized their survey results and will be reporting to the membership shortly. We will be meeting virtually for midwinter at a date TBA shortly on the ALA Connect website.

Christine Sharbrough, Chair 2012-2013

Discussion Forums Coordinating Committee

Just Ask: Defining and Advocating for the Reference Librarian (Sunday, January 27, 8:30-10:00 AM) Want to influence the way RUSA advocates for reference services? Join members of the RUSA Just Ask Committee to discuss the evolving role of reference librarians and reference services in all types of libraries. The discussion will help create a RUSA member-influenced vision of both, which in turn will assist the organization in advocating more effectively for the support and development of quality reference services.

Unhappy Campers: Coping with Job Dissatisfaction and Burnout on the Front Lines (Monday, January 28, 2013, 1:00-2:30 PM) Shrinking budgets, staff cuts, competing demands, impatient patrons; it all has an impact on staff morale and the quality of service provided by librarians everywhere. Gather with colleagues to discuss the issues faced, as well as potential strategies for managing unhappiness and distress in the workplace from the perspectives of library administration, peers, and the individual librarian.

Crystal Lentz, Chair 2012-2013

Education and Professional Development for Reference

The Education and Professional Development for Reference Committee is working hard with MARS to put together a fantastic and free ALA Midwinter Workshop on New Technology for Reference. For more information and to register please see the details below.

As our primary focus this fall has been with the workshop, the group has engaged in discussions with other committees regarding an education offering around marketing reference resources.

RUSA MARS and RSS invite you to New Tech for Reference: from the reference interview to roving reference, challenges, benefits and best practice at the University of Washingtons Odegaard Library. The workshop is free, open to all and includes refreshments. ALA membership or Midwinter registration is not required.

Reference technology is constantly changing; what was once radical has become established, complete with best practices. Newer technologies appear rapidly, challenging us to understand, learn and adapt ever more quickly.

This workshop explores three new reference technologies, their benefits, challenges and best practices: using social media for reference; applying iPads in roving reference; and integrating a knowledge base system (such as LibAnswers) into reference services.

SCHEDULE:

1:00 – 1:15: Check-in

1:15 – 1:25: Welcome and introductions

1:25 – 2:45: Social media in reference – challenges, benefits and best practices (Michelle Chronister, U.S. General Services Administration)

2:45 – 3:10: Break (refreshments courtesy of OCLC QuestionPoint)

3:10 – 3:55: Using iPads for roving reference (Ava Iuliana, Cindy Dottin and Lauren Christos – Florida International University)

3:55 – 4:40: Knowledge base systems for reference (Erica Nicol and Linda Crook, Washington State University)

4:40 – 5:00: Wrap-up, closing and evaluations

Everyone is welcome, but pre-registration is required athttp://bit.ly/MARSRSS . In the event that registration reaches capacity, RUSA members will have preference.

Additional information about the workshop is available (including session descriptions) here: http://connect.ala.org/node/190900

Kristen Mastel & Joseph Yue, Co-Chairs 2012-2013

 

Evaluation of Reference and User Services Committee

Please note thatMeasuring and Assessing Reference Services and Resources: A Guide is available in public ALA Connect space. This guide was spearheaded by the Evaluation of Reference and User Services Committee when chaired by Lisa Horowitz in 2002-2003. In 2010-2011, committee members Tiffany Walsh, Robin Kinder, Jan Tidwell, and Richard Caldwell updated the guide and moved it into Connect. We hope RSS members make use of this valuable resource!

Ellen Keith, Chair 2011-2013

 

Health and Medical Reference Committee (HMRC)

The HMRC met virtually using Blackboard Collaborate on September 10, 2012. The committee decided to handle all of its professional communication on ALA Connect. The committee will be creating an ALA Connect Community for health and medical reference discussions. Various panelists were brought up and discussed as possibilities for the program at ALA 2013. Various members of the committee decided to spearhead the webinar series, and another group agreed to work on the new Medical Guidelines. Virtual meetings to discuss these two areas are being planned for this fall. A meeting of the HMRC is planned for ALA Midwinter.

Karen Vargas, Chair 2012-2014

Job and Career Reference Committee

The RSS Job and Career Reference Committee will have a discussion group at Midwinter, Helping Patrons Find Employment or New Career Information. The discussion group is tentatively scheduled for Saturday, January 26 from 10:30-11:30 AM.

We also are welcoming new committee member from BRASS, Janet Franks.

Kate Oberg, Chair 2012-2013

Library Service to an Aging Population

We are planning to meet virtually in January.

Abigail Elder, Chair 2012-2013

 

Library Services to the Spanish Speaking

Mother Goose and Promoting Library Services to the Spanish Speaking Community

Lucia Castillo, BA in Librarianship from Leeds Polytechnic, England, and MLS from the University of British Columbia, Canada, has worked with academic and special libraries in Peru for over 25 years. Since 2007, she has been working at the Vancouver Public Library. Her Mother Goose Program in Spanish for the Latino community is the only program available in Vancouver for Spanish speaking children. The Services to Spanish Speaking committee is proud to be able to have Lucia Castillo at ALA Midwinter on Sunday from 10:30-11:30 AM to give sample “story hour.” Attendees will learn the difficulties of meeting needs of the Spanish-speaking community through a question and answer period and discussions. There is evidence music stimulates the development of cognitive ability and emotional intelligence from an early age. Why not start teaching parents today to use rhymes and songs with their children? As Hans Christian Andersen said, “Where words fail, music speaks.” While Mother Goose programs attract children, the Mother Goose program is meant for parents. They are going to rescue a tradition applicable to other cultures, such as the Latino community. New immigrants need to integrate, but without losing their heritage and culture. For the Latino families, the Mother Goose program is a totally new thing. Through the program the Latino families keep their heritage, language, culture, tradition, socialize in a group activity, and make lifelong friendship. Services to the Spanish Speaking described the details of a survey published in the REFORMA Newsletter. ASCLA recognizes, along with the Services to the Spanish speaking, the 43% growth of the U.S. Hispanic population. Bringing Latinos into the library still remains an uphill battle. RUSA RSS is sponsoring this exciting discussion during ALA Midwinter see you in Seattle. For more information, please contact Stephen Marvin (smarvin@wcupa.edu) or Lucia Castillo (lcastill17@yahoo.ca).

Stephen Marvin, Chair 2012-2013

Management of Reference Committee

The Committee has begun writing Professional Competencies for the Management of Reference Services. We are looking at current job ads to see what skills and talents are being sought these days. We are also looking for similar types of documents from other organizations and plan to do a literature review. Nancy Huling, a current committee member, was also on the Committee when the original Competencies were written, so her wisdom will be beneficial to the process. We are not meeting in person at Midwinter, but we will hold a virtual meeting on January 30, 2013 to continue our efforts.

Sally Dockter, Chair 2012-2013

Marketing and Public Relations for Reference

The RSS Marketing and PR Committee will meet on Saturday, January 26 from 10:30-11:30 AM. The location has not been determined. This is a regular meeting to discuss our goals, upcoming program planning, and work on collaboration with other RSS committees.

Cathay Crosby, Chair 2011-2013

 

Organization and Planning Committee

The Organization & Planning Committee will soon begin work on updating the RSS Handbook, reviewing the RSS Bylaws, and assisting the RSS Executive Committee with holding the RSS Annual Open House. The Committee will be meeting virtually for Midwinter. The time and date will be announced via RSS-L.

 

Liane Taylor, Chair 2012-2013

 

Recognition Committee

RSS Service Achievement Award Nominate someone today!

The Reference and Services Section of RUSA is pleased to solicit nominations for the annual RSS Service Achievement Award. This award, which will be presented at the annual RSS Open House and the RUSA annual awards ceremony, honors an RSS member’s contributions to the section. The recipient will be chosen based on either sustained contributions towards attaining the goals of RSS or a single significant contribution that has resulted in a positive impact upon the work of the section.

Please send your nomination detailing specifically how the nominee has met either of these criteria to Virginia Cole (vac11@cornell.edu), the award committee chair, by December 1.

Virginia Cole, Chair 2012-2013

Research and Statistics Committee

The Committee will not be meeting in person at Midwinter, and will schedule a virtual meeting soon.

Call for Presentations

The Research and Statistics Committee of the Reference Services Section of RUSA invites the submission of research projects for presentation at the 19th Reference Research Forum at the 2013 ALA Annual Conference in Chicago.

The Reference Research Forum continues to be one of the most popular and valuable programs during the ALA Annual Conference, where attendees can learn about notable research projects conducted in the broad area of reference services such as user behavior, electronic services, reference effectiveness and assessment, and organizational structure and personnel. All researchers, including reference practitioners from all types of libraries, library school faculty and students, and other interested individuals, are encouraged to submit a proposal.

For examples of projects presented at past Forums, please see the Committees website: http://connect.ala.org/node/187004

The Committee employs a blind review process to select three projects for 20-minute presentations, followed by open discussion. Selected submissions must be presented in person at the Forum in Chicago.

Criteria for selection:

  • Quality and creativity of the research design and methodologies;
  • Significance of the study for improving the quality of reference service;
  • Potential for research to fill a gap in reference knowledge or to build on previous studies;
  • Research projects may be in-progress or completed;
  • Previously published research or research accepted for publication will not be accepted.

Proposals are due by Monday, December 31, 2012. Notification of acceptance will be made by Monday, February 11, 2013. The submission must not exceed two pages. Please include:

1 A cover sheet including your name(s), title(s), institutional affiliation(s), mailing address(es), fax number(s) and email address(es).

2 The second page should NOT show your name, any personal information, or the name of your institution. Instead, it must include:

a. Title of the project;

b. Explicit statement of the research problem;

c. Description of the research design and methodologies used, and preliminary findings if any;

d. Brief discussion of the unique contribution, potential impact, and significance of the research.

Please send submissions by email to: Lynda Duke Chair, RUSA RSS Research and Statistics Committee.

Lynda Duke, Chair 2012-2013

lduke@iwu.edu

Virtual Reference Services (MARS/RSS)

The RSS/MARS Virtual Reference Services Committee has been going through some transitions this year so far. We’ve had some personnel changes with several members resigning or expressing interest in resigning to take on new duties and different responsibilities. We wish them all the best! One of those was coordinating our “RUSA MARS/RSS VR Committee Survey Ad Hoc Group” so we are looking for someone who would like to take on that project. (You need not be a current member of the committee.) The committee has also been in transition on communication channels and is in the process of switching from our current listserv to one sponsored by ALA. The listserv serves as a “behind-the-scenes” tool for discussions by and announcements to committee members that may not be quite ready for posting to ALA Connect.

The committee will be having a virtual meeting in early 2013, and we are looking forward to moving ahead on projects in the New Year.

Don Boozer, Chair 2012-2013

 

Virtual Reference Tutorial Subcommittee

Jason Coleman has stepped down from the subcommittee and we wish to thank him for all his contributions. We have since added two new members to our group and we would like to welcome Christine Tobias and Neal Pomea. We are thrilled to have them join the team.

The subcommittee continues to meet monthly and works in subgroups between meetings. We will not be meeting at Midwinter, but our virtual monthly meeting will be on January 22nd at 1:00-2:00 PM CST. Our new members have been going through Drupal training while the rest of us move forward with our modules. The Resources section has been reorganized by topic and we will continue adding to this section as we work on additional modules. The Training module is still in progress and will be complete by Midwinter. We have recently discussed the Interview Skills and Core Competencies modules and subgroups have begun to take ideas from those meetings and implement them into Drupal content.

This will bring us to having four sections complete (or almost complete) by Midwinter. With additional members, we hope to continue at a fast pace into the spring to get most of the Virtual Reference Companion (VRC) complete by the Annual Conference.

Jared Hoppenfeld, Chair 2012-2013

Jennifer Lau-Bond, Chair 2011-201

 

 

RSS Review is the newsletter of the Reference Services Section of Reference and User Services Association (RUSA) of the American Library Association. Please send suggestions for future issues to Amy Rustic (aer123@psu.edu), editor.

Message from the Chair

STARS

Kerry Keegan, Editor

 

STARS has a lot on the ball. From our interlibrary loan practitioners’ workshop, “Everything You Always Wanted to Know about ILL” (http://www.ala.org/rusa/sections/stars/events), to creating resource sharing web publications, to member outreach, STARS focuses on relevance for our members and our profession.

We also have two new initiatives underway. First, our STARS web editors are planning a revamp of our STARS website. By Midwinter, we will have a new homepage to better connect you to the things we do. Second, STARS wants to give members better opportunities to provide feedback on our conference programming and training. To that end, STARS is also revamping how we evaluate our programs and how to communicate member ideas to the rest of the section.

If you would like to become involved in our dynamic section or have questions out what STARS can do for you and your library, please drop me an email (datkins@utk.edu) or give me a call (865-974-6866). There is always room for more STARS.

 

Sincerely,

David P. Atkins

STARS Chair

Committee Updates

STARS Membership Committee

The STARS Membership Committee is excited to announce a collaborative effort with our new webmasters to make available our latest two initiatives: “Five Things Every New Resource Sharing Librarian Should Know” and our debut “STAR Gazing” Interview. These are available at http://www.ala.org/rusa/sections/stars.

STARS Membership is also working with the Education and Training Committee to update a portion of the SHARE-L website and organize our agenda for ALA Midwinter.

Micquel Little, Chair

 

STARS Legislation and Licensing Committee

The STARS Legislation and Licensing Committee has been meeting monthly and committee members are trying to keep up-to-date on relevant issues in the news, including the Center for Copyright Informations Copyright Alert System. Committee members are posting on the ALA Connect site as they discover topics.

Shannon OGrady, Chair

 

STARS International ILL Committee

The STARS International ILL Committee is currently collaborating with the Education and Training Committee on its one year pilot project to update ShareILL.org, improving the information for National Bibliographies, National Libraries and Archives, and International Gateways and Union Catalogs. The committee was also recently recognized for its work on the 2011 International ILL survey, the results of which have been reported and well-received at several library conferences. We are actively seeking to recruit new non-US members for the International ILL Committee, and urge anyone who might know of any prospective candidates to contact us.

Tom Bruno, Chair

STARS Cooperative Collection Development Committee

The RUSA CODES/STARS Cooperative Collection Development committee is currently recruiting speakers for our program scheduled for Saturday 1:00-2:30 PM during 2013 ALA Annual.

Title: Enhancing services through integration of Interlibrary Loan and Acquisitions

Description:

This panel will explore the opportunities and challenges that arise from merging interlibrary loan and acquisitions departments, as well as the administrative aspects of such a partnership. Through examining the reasons why ILL/Acquisitions mergers may be beneficial, and hearing from peers engaged in the process, attendees will gain an understanding of how to weigh the merits of such an arrangement and determine if it is appropriate for their institution, as well as hear insights on how to move forward. This session is appropriate for all library types.

Sydney Thompson, Co-chair

 

STARS Rethinking Resource Sharing Policies Committee

An initial revision of the STAR Checklist is being reviewed by some members of the Rethinking Resource Sharing Steering Committee to ensure checklist items are applicable to a variety of library types (public, academic, special) and their locations. The goal is to finalize revisions at ALA Midwinter and release a new version, soon after.

While this is happening, the Rethinking Resource Sharing Initiative website is being transitioned to a new platform, WordPress, which will continue to link to the STAR checklist and the list of libraries who have participated.

Evan Simpson, Chair

 

STARS Education and Training Committee

With help from other STARS committees, the Education and Training (E&T) Committee has been updating pages on the ShareILL Wiki. The ShareILL Wiki lists electronic and print resources related to interlibrary loan, document delivery and resource sharing. Resources cover finding aids and tools, how to manage operations and ways to stay current. ShareILL will be updated in time for ALA Midwinter 2013.

The Education and Training Committee is also organizing a free workshop for ALA Midwinter 2013 called “Everything you always wanted to know about ILL.” The workshop covers topics of interest to all resource sharing practitioners. Further details are available at http://stars.hosts.atlas-sys.com/

Jennifer Jacobs and Karen Okamoto, Co-Chairs

 

STARS Vendor Relations Committee

The RUSA STARS Vendor Relations Committee is prepared to give an update on the status of revisions to the ISO ILL protocol at the upcoming meeting of the ILL Discussion Group at ALA Midwinter in Seattle. We are awaiting word on whether this topic is approved for the meeting agenda. The committee has also been asked to assist in updates to the ShareILL pages by the STARS Education and Training Committee. We will be amending pages that discuss document suppliers and systems, software, and standards. We expect to have work completed before the ALA Midwinter Conference.

Becky Ringwelski, Chair

 

STARS Research and Statistics Committee

The Research and Statistics Committee co-chairs, Charla and Susan, are currently training and practicing with Blackboards Collaborate function (BC) in order to prepare for the Research and Statistics virtual Midwinter committee meeting, to be held via BC at the end of November. The agenda will include i) discussions of an upcoming ALA Annual program on assessment and the pre- and post- assessment activities being developed to accompany it and ii) the committee’s work on the Publications page of the ShareILL wiki.

Susan Buzzell, Co-chair

 

STARS Hot Topics Discussion Group

The STARS Hot Topics Discussion Group is currently preparing for our program at ALA Midwinter. We are currently compiling topics and actively recruiting a Vice-Chair/Chair-Elect for the 2013-14 program year. Please email Troy Christenson if you would like to volunteer (tchrist9@fau.edu). We are also working with STARS Chair David Atkins and the STARS Program Assessment Committee to create program evaluation forms for STARS events.

Troy Christenson, Chair

 

STARS Nominating Committee

The STARS Nominating committee has been busy recruiting members to run for the STARS Executive Committee. This year, we are seeking candidates to run for Vice-Chair/Chair-Elect and a Member at Large position. Several candidates have been found, but we are still in the process of finalizing the ballot. We should announce the final ballot soon.

Sherri Michaels, Chair

 

Boucher Award Committee

Recognize a distinguished interlibrary loan librarian!

STARS is seeking nominations for the annual Virginia Boucher/OCLC Distinguished ILL Librarian Award. This award recognizes a librarian for outstanding professional achievement, leadership, and contributions to interlibrary loan and document delivery. The award consists of $2,000 plus a citation. Nominations must be received by December 15, 2012. Self-nominations are welcome! For complete information about the criteria for this award, please visit:http://www.ala.org/rusa/awards/boucher.

The nomination form is available as a PDF. A complete application will include the nomination form; a resume detailing the nominee’s career and outstanding contributions to the field; and a formal letter of nomination.

Questions and nominations can be directed to Megan Gaffney, 2012-2013 Boucher Award Committee Chair, at gaffneym@udel.edu.

Megan Gaffney, Chair

 

STARS Code and Guidelines Committee

The STARS Code and Guidelines Committee is in the process of updating their section of the ShareILL wiki.

Ryan Litsey, Chair

STARS Organization Committee

The Organization Committee is revising a portion of the ShareILL wiki before the Midwinter meetings. We are also reviewing and updating the STARS handbook.

Marlayna Christensen, Chair

 

Interlibrary Loan Discussion Group

The ILL discussion Group is currently accepting program proposals for Midwinter. Please contact Ryan Litsey, at ryan.litsey@ttu.edu for more information. We are also in the process of developing a method of evaluating programming for future Discussion Group submissions.

Ryan Litsey, Chair

Letter from the President

Happy Fall! I am writing this in the heat of summer and I hope that by the time you are reading this message, it will be cooler and wetter in most places. The Annual Conference in Anaheim was a resounding success and RUSA had a number of wonderful programs as well as productive meetings. Topics covered in our programs included: making decisions about e-books, international interlibrary loan, return on investment (ROI) for virtual reference, the 1940 Census, library services to Baby Boomers and older adults, discovery systems, integrating social media and online marketing, business data sources, and many more The MARS Chairs Program was selected this year to serve also as the Presidents Program. Entitled Library in Your Hand: Mobile Technologies for Exchanging Information with Patrons, it provided an overview of the advantages of communication with library users through mobile devices, presented by Joan Lippincott, and descriptions of exemplary programs at North Carolina State University (Kristin Antelman) and Topeka Public Library (David Lee King) A video of the program is available from the RUSA web site at http://www.ala.org/rusa/rusa-presidents-program-video. It is posted in two parts.

RUSA 101, our introduction to new members, was a rousing success. The room had to be changed because so many people indicated in the Scheduler that they planned to attend and the new room was filled to capacity. The excitement was strong! Congratulations to Liane Taylor and her committee for their wonderful session.

This year, we experimented with the venerable Literary Tastes program. This program has traditionally featured authors and free books. Instead of a paid breakfast, this year it was a RUSA program. I really wished that I could have the authors who spoke talk to incoming freshmen at my university. They spoke with passion about their work and their research, making their books and the work of writing them come alive. We were pleased to feature: Erin Morgenstern, author of The Night Circus; Candice Millard, author of Destiny of the Republic: A Tale of Madness, Medicine, and the Murder of a President; Mark Adams, author of Turn Right at Machu Picchu: Rediscovering the Lost City One Step at a Time; and Russell Banks, author of Lost Memory of Skin (and a shortlisted title on the Carnegie Award fiction list).

One might call 2011-2012 the Year of Awards. With Booklist and the support of the Carnegie Corporation, RUSA co-sponsored the first-ever awards for the best work of fiction and of non-fiction for adults published in the United States in the previous year. This years inaugural winners were: Anne Enright who was awarded the Andrew Carnegie Medal for Excellence in Fiction for her novel The Forgotten Waltz, published by W. W. Norton & Company. Robert K. Massie was awarded the Andrew Carnegie Medal for Excellence in Nonfiction for Catherine the Great: Portrait of a Woman, published by Random House. We salute them both.

The other nominated works were great books as well. Check out the full list under About the Awards.

RUSA gives out many awards each year at the Annual Conferenceto RUSA members, to libraries and librarians for excellence in service, to authors and publishers. The full list can be found on the RUSABlog. Please join me in congratulating all of the winners.

This year RUSA sections created two new awards, the BRASS Business Expert Press Award for Academic Librarians and Gale Cengage History Research and Innovation Awards.

We said thank you and well done to our outgoing Reference and User Services Quarterly (RUSQ) editor, Diane Zabel, as she ended her term and welcomed the new editor, Barry Trott.

Under the leadership of Gary White, 2011-2012 RUSA President and the Executive Committee, the RUSA Board developed a new three-year (2012-2015) Strategic Plan. The plan focuses on membership and membership benefits, professional development, marketing and outreach, and increasing the effectiveness of RUSA as an organization.

A subcommittee (Alicia Ahlvers, Emily Hamstra, and Emily Kornak) reviewed the results of last years RUSA membership survey and made recommendations to the Board. They were a good complement to the RUSA Structures Task Force Report from the committee chaired by Kate Kosturski presented to the RUSA Board at Midwinter. We will use this information as we move forward on the RUSA strategic plan.

Welcome New Leaders
This summer our newly elected officers and Board members are beginning their work of planning for activities that will occur over the next year. Congratulations to Kathleen Kern, Vice-President/President-Elect, new Directors-at-Large Cynthia Levine and Celia Ross, and new Division Councilor Jennifer Boettcher. Continuing on the Executive Committee are Carolyn Larson, RUSA Secretary, and Gary White, RUSA Past-President. On the RUSA Board Wayne Bivens-Tatum, Judy L. Solberg, Doris Anne Sweet, and Patrick Wall, are Directors-at-Large. The 2012-2013 RUSA Board of Directors also includes section chairs: Ann Fiegen (BRASS), Mary M. D. Parker (CODES), Sara E. Morris (History), Deborah K. Bezanson (MARS), Sarah Hammill (RSS) and David Atkins (STARS). I look forward to working with them as we plan for your programs and services in RUSA this year.

Congratulations, too, to the new section Vice-Chairs/Chairs ElectAndy Spackman (BRASS), Asia Gross (CODES), Michelle Baildon (History), Sam Stormont (MARS), Ann K. G. Brown (RSS), and Nora Dethloff (STARS).

Plans for the Coming Year
Our first steps in the coming year will be to look at the new Strategic Plan and develop action plans to move forward on important parts of the plan. Using some of our reserve funds, we have put our money where our priorities lie, bringing Collaborate web-conferencing software into play for webinars, committee meetings, and many other things we havent yet dreamed. We also will sponsor a separate Presidents Program. Mary Mintz and Joe Thompson are hard at work with their excellent committee to bring you a program that will dazzle!

This year I plan to begin a comprehensive look at our continuing education, publications (including the web site), communications with members, and programming to see if we can identify priorities, fill gaps, and meet your needs.

Huge Thank You!
This would not be a proper initial message without saying thank you to many wonderful people!

  • Thank you to Gary White, who led RUSA over the last year so that it accomplished many goals and began initiatives leading to changes that will make RUSA more responsive to members. I also send a personal thank you to Gary for his kind and patient guidance.
  • Thanks to outgoing RUSQ editor Diane Zabel. She charted a course that has led to a newly revitalized and online journal.
  • Thank you to outgoing members of the Executive Committee who have worked so hard, Barry Trott, Past President, and Kathleen Kern, RUSA Councilor.
  • Thank you to the outgoing members of the RUSA Board of Directors: Chris LeBeau (BRASS), Dianna McKellar (MARS), Alesia McManus (Director at Large), Amber Prentiss (Director at Large), Janice Schultz (History), Liane Taylor (RSS), Barry Trott (Past President), and Heather Weltin (STARS).
  • Kudos and thanks to RUSA Executive Director, Susan Hornung, and her staff, Andrea Hill, Liz Markel, and Leighann Wood, who kept us together and always give tremendous effort to RUSA.
  • Thank you to every committee chair and every committee member in each of our sections and on our standing RUSA committees for their hard work! The summary above can only just hit the highlights. All of these folks gave their best all through the year. Bravo!
  • And to all of you who are so loyal to RUSA, we are grateful for your participation and your confidence in RUSA.

Asking for YOUR Ideas
Other plans are in the works and will take shape over the coming year. You will hear more about them in later issues of the RUSA Update. I strongly encourage all RUSA members to share ideas with me or any other member of the RUSA Board. I can be reached at popp@indiana.edu and I look forward to hearing from you.

Mary Pagliero Popp
RUSA President 2012-2013

RUSA Announcements

RUSAs fall online courses include interlibrary loan, business reference and spatial literacy
RUSA is offering a multitude of online courses this fall including a new course, Interlibrary Loan 101, and CEUs offered for our Health Information 101 course.

Register Online Now for courses covering the following topics: interlibrary loan, business reference, spatial literacy and online mapping, health information, reference interview skills and genealogy reference. Online learning is an affordable and convenient way to gain skills relevant to your current job or to

Group discounts are available! Rates for two or more registrants from the same library, library network or library system start at $110 per person. Learn more about all of our courses and webinars at the RUSA online learning page.

NEW COURSE! Interlibrary Loan 101
September 17October 14, 2012; live sessions on Monday and Wednesday, 1:00-2:00 PM (CST)
Register Now
Topics covered: ILL process, policies and procedures from both the borrowing and lending perspectives, copyright law and licensing impacts on ILL, and ILL resources and systems. Participants will learn standard practices, gain an overview of emerging trends, and practice writing policies for interlibrary borrowing and lending. Live presentations will be held Monday and Wednesday, 1:00-2:00 PM (CST), with additional asynchronous coursework.

Who should attend: New ILL managers and practitioners in all types of libraries, especially academic and public libraries.
Learn more

Introduction to Spatial Literacy and Online Mapping September 17 October 7, 2012
Register Now This course consistently sells out, so register early!
In light of the widespread use of Geographic Information System (GIS) technology such as Google Earth or Google Map Mashups o communicate information in a map format, it is time to train librarians to not only assist library clients with their inquiries, but to use the technology themselves in their reference work and liaison responsibilities. This three week course will introduce you to a variety of mapping tools and Geographic Information System (GIS) technologies that are of interest to both public and academic library users.

Who should attend: librarians and library staff from all types of libraries.
Learn more

Spatial Literacy II: Incorporation of Maps and GIS December. 3 23, 2012
Register Now
This course incorporates the geospatial literacy and mapping skills covered in part one of this two part course and teaches how to apply it in library services: reference work, library projects, library administration, collection delivery, instruction, outreach and promotion. Topics covered will include map literacy, staff development and training; using maps and GIS in library projects; and a basic introduction to GIS software.

Who should attend: Librarians in any information resource position
Learn more

Health Information 101September 17 October 28, 2012
Register Now CEUs offered! Those who complete the required coursework will receive one continuing education unit. Registration rates for this course are $20 higher than other courses so that we can offer these CEUs for you.
Topics covered include medical terminology, evidence-based biomedical literature searching, health literacy and health outcomes, how to evaluate health and medical websites, consumer health resources, and the business of healthcare.

Who should attend: public librarians; primary, secondary and academic librarians.
Learn more

Reference Interview September 17 October 27, 2012
Register Now
A comprehensive course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. Other topics include approachability, questioning and listening techniques and the reference interview environment. Chat sessions will model interviewing techniques using sample dialogues.

Who should attend: support staff, library technicians, newly hired reference librarians, and those librarians who want to brush up on their interview skills; topics are of interest to all types of libraries.
Learn more

Business Reference 101 October 22 November 16, 2012
Register Now This course consistently sells out, so register early!
The course will provide a framework for understanding the business reference process as well as an overview of business reference sources specific to the following areas: company research, small business and industry research, international business, consumer research, business statistics, investing and the stock market. Participants will also have access to proprietary business reference databases such as Standard & Poors NetAdvantage, Morningstar, IBISWord and ReferenceUSA, among others.

Who should attend: Academic, special or public librarians and other researchers and library staff who have a basic understanding of some business resources but who do not work with them often enough to build expertise.
Learn more

Genealogy 101 October 29 December 1, 2012
Register Now
The course will outline basic sources and strategies, centered on a single case study, for American genealogy reference service. Topics covered include the U.S. Census, vital records, immigration research, military research, archival material, print reference tools, online sources and a variety of other basic genealogy sources. Students will also receive instruction in reference desk strategies and tools for further professional development.

Who should attend: reference staff with little or no experience in genealogy, and those seeking skills and confidence for assisting family history researchers.
Learn more

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Stay in Touch! Ways to connect with RUSA
Are you connected? Here are the ways you can stay in touch with RUSA to assure you receive the most up-to-date information on division events, publications and breaking news like book award winners.

  • Bookmark the RUSA Blog
  • Like us on Facebook
  • Follow us on Twitter: @ala_rusa
  • Subscribe to RUSA-L or one of our section listservs by visiting http://lists.ala.org
  • Turn on your e-mail notifications for your Connect groups by going to the group page, scrolling down to the bottom and clicking on Enable e-mail notifications from this group at the bottom left
  • Make sure your membership record is up-to-date with current e-mail and mailing addresses! Make updates by e-mailing membership@ala.org, calling (800) 545-2433, option 5, or by logging in at www.ala.org

Update from Emerging Leader

My Emerging Leaders group has been working on Chasing Reference, a blog for the members of RUSA to share ideas. We presented a poster about the blog at the Emerging Leaders poster session at 2012 Annual. Thanks to all of you who stopped by the poster. You all gave us wonderful feedback, suggestions, and encouragement. Well continue to post on the blog every Monday, Wednesday, and Friday until Midwinter. After Midwinter, another group of Emerging Leaders will take over the upkeep of Chasing Reference.

Were looking for guest writers to contribute posts for Chasing Reference. Chasing Reference covers a wide range of topics from mentorship to retraction in reference to readers advisory in academic libraries to celebrities who do research to collecting award winning books. If you have a program at your library that you want to highlight, or if theres something related to reference or user services thats been on your mind, Chasing Reference is a great place to share your thoughts and ideas. If you are interested in contributing, contact us at ChasingReference@gmail.com. We look forward to hearing from you!

I want to thank you all for your support during my time as the 2012 RUSA Emerging Leader. Ive had a really wonderful experience with the Emerging Leaders program, and Im very grateful to have become more involved in RUSA. ALA can be very overwhelming to a newcomer. Im glad to have found my place in RUSA.

Emily Hamstra
2011-2012 Emerging leader

Message from the Chair

BRASS Notes

Carol Schuetz, Editor

Message from the Chair
Nothing like a walk under palm trees to make a working conference seem like a vacation! That was ALA Anaheim. The weather was magnificent, and we didnt lose too many folks to Disneyland, at least not when we needed them.

The BRASS preconference, Mastering Business Acumen (MBA in a Day), was very well attended this year by an audience that toughed out management, accounting, finance, and marketing concepts in seven hours. Conference attendees chose from a diverse offering of programs: Using Social Media to Promote Business Librarians and Resources, How Free Web Resources Can Complement Fee-Based Online Resources, How Private is Private: Is It Really Possible to Find Information on Private Companies? and SmartInvestings Program Models That Work. The conference experience was topped off with the complimentary Monday morning breakfast from S&P Capital IQ, followed by the BRASS Program, Adventures in Dataland: Business Data Sources. ReferenceUSA (Infogroup) hosted a beautiful members reception at the Naples Ristorante e Pizzeria, and BRASS members ended the adventure with a dinner at La Casa Garcia Restaurant.

The PowerPoint presentations from these programs and forums can currently be found in ALA Connect and will soon be linked from the BRASS website. Our many thanks for the video recordings made possible by the volunteer efforts of Van Houlson and Christy Goodnight. These are in BRASS section of Connect, and will be made public after a three month embargo as a benefit of membership.

This years highlights included a new award (the Business Expert Press Award), revised Guidelines for Business Information Responses, a joint initiative with the Special Library Association (SLA) to create core competencies for business students, additional tools from Springshare, BRASS participation in a new RSS committee for Job and Career Reference, migration to a new website, new BRASS Facebook membership and program pages, new issues of Academic BRASS, a new Best of the Best business website, a new list of Outstanding Business Reference Sources, and the start of planning for the 25th anniversary of BRASS next year in Chicago! You will hear more about these and other developments on BRASS-L throughout the year.

It has been my privilege to serve BRASS. This is a fantastic group of professionals. Together we have accomplished some great things. So with stardust on my heels, I leave fairyland and return to man the decks in my home library. My sincere thanks to all the BRASS committees who made this conference a great success and a good time. Many thanks to our supportive sponsors. I turn over the gavel to my most able friend and colleague, Ann Fiegen, from whom you will be hearing much.

Chris LeBeau
BRASS Chair, 2011-2012