Category Archives: Smart investing @your library(R)

Smart Investing @ Your Library

Two RUSA Smart Investing@Your Library® Projects Win Library Journals’ Movers and Shakers Awards

This year, Library Journal recognizedtwo of RUSA’s Smart investing@your library® grantees as 2012 Movers and Shakers. RUSA is proud of the strides made by Smart investing@your library® grantees that help patrons maneuver in challenging economic times.

“Recipe for Success” Attracts a New Library Demographic
Greenville County Library System’s Trinity Behrends was cited for her campaign to reach a “stubborn market segment,” women 18-64, mostly lower income and heads of household, who rarely use the library. The cleverly branded “Your Recipe for Success” used shoestring tactics, such as flyers at grocery stores, combined with ads on local cable on Food Network, Oxygen, and A&E to promote personal financial education resources available at the library.

The financial literacy program attracted more than 2,300 people to nineteen classes and twelve off-site outreach sessions. Strategic marketing and the right content delivered the goods. Using fresh insight into patron needs, she mounted a creative marketing campaign that brought an underserved population into the library and expanded the library’s reach into the community. Behrends’ insight into this hard-to-reach patron demographic told her that financial information had to be approachable. Aligning with a cooking theme, Your Recipe for Success, cozied up an otherwise difficult topic.

Library-invented $ave $teve Online Game Makes Financial Literacy Fun
Jim Blanton at Chesapeake Public Library (CPL) wanted to add some “thrill” to the topic of financial literacy. While brainstorming ways to innovate service delivery, Blanton hatched the idea of creating an online video game. $ave $teve was born. Developed in partnership with local Norfolk State University’s Creative Gaming and Simulation group, the game requires players to learn about money matters to help a character named $teve avert financial disaster.
$ave $teve can be played at child, teen, and adult levels. Links to unbiased financial information give players the knowledge to help $teve overcome financial pitfalls. Library Journal noted Blanton’s drive to innovate at CPL. “Most recently, Blanton’s ‘Scanversations’ (which enable patrons to interact with as many library staff as possible) introduced library users to QR codes. Staff posted book reviews online and then wore QR codes on their badges that directed patrons to the links.”

Share Trinity’s innovative prosperity education marketing and Jim’s interactive financial literacy program with your colleagues and social media audience, and read profiles of all of the innovative librarians in the 2012 Movers & Shakers.

Smart investing@your library® is a grant-funded program developed collaboratively by ALA, RUSA and the Financial Industry Regulatory Authority (FINRA) Investor Education Foundation. The program addresses the growing need for unbiased financial and investor education at the grassroots level. See how your library can take advantage of many of the free financial literacy tools.

RUSA @ALA Annual Conference: Innovative Financial Literacy Programs at Your Library from RUSA and PLA

RUSA members creating innovative programming should plan to attend two essential panels at ALA Annual. Smart investing@your library® grantees are offering a two-panel intensive on their success in developing and promoting innovative financial education opportunities within their libraries. Attendees of both programs will get a crash course in the two crucial elements that are part of any innovative programming: marketing and partnerships.

Add these programs to your Annual Conference schedule using the ALA Connect conference scheduler.

Smart investing@your library®: Everyone Counts!

Sponsored by the Public Library Association (PLA)

Saturday, June 23, 8:00-10:00 AM; Anaheim Convention Center, Room 207B

The role of librarians as trusted navigators leading patrons to the most useful information is increasingly valuable. Smart investing @ your library® is building the capacity of public libraries and librarians to provide reliable, unbiased financial education and resources to those who need help. Librarians are building collections, delivering programs to people of all ages and economic circumstances and creating a national network of replicable service models. Using data to tell the story, reaching out and working with community partners, and integrating market research into program design are successful strategies that are building the foundation for a leadership role in financial education.

Speakers will share how they developed and implemented their marketing plans using both social media and traditional methods that include Facebook, print, radio, and word-of-mouth.

As a result of attending the session, attendees will:

  • Learn marketing strategies that attract new audiences
  • Meet financial literacy/library innovators
  • Know how to replicate financial literacy programs

Speakers: Liz Doucett, Curtis Memorial Library (ME); Sandy Dixon, State Library of Iowa (IA); Aubrey Carroll, Florence County Library System (SC); Jamie Ritter, Maine State Library (ME); Dwight McInvaill, Georgetown Public Library (SC)

Moderator: Bobbie Rudnick, Naperville Public Library (IL)


Smart investing@your library®: Program Models That Work

Sponsored by RUSA’s Business Reference and Services Section (BRASS)

Saturday, June 23, 10:30 AM – 12:00 PM; Anaheim Convention Center, Room 201D

Smart investing @ your library® grantees are at the forefront of financial literacy programs that reach all economic and interest levels. Learn how they are creating models that use social media to capture attention, design games that appeal to kids, teens and adults, partner with social service agencies and market innovative school programs to provide unbiased financial education and resources. As more people need and want to learn how to manage their personal finances, these innovative libraries are leading the way.

Speakers: Paolo Melillo, Orange County Public Library (FL); Kurtis Kelly, Estes Valley Library (CO); Nelly Somerman, Schaumburg Township District Library (IL); Jim Blanton, Chesapeake Public Library (VA); Karla Heberlig, York County Public Library (PA)

Moderator: Susan Wolf Neilson, Wake County Libraries

Smart investing@your library®

Margaret Monsour, Project director, Smart investing@ your library®

 

The Financial Industry Regulatory Agency (FINRA) Investor Education Foundation is partnering with the American Library Association and RUSA to bring Smart investing@ your library® to communities across the country. This grant program supports public libraries in their efforts to ensure that library customers have access to quality, unbiased resources and programming related to personal finances and investing. The program was established five years ago, and since that time has provided nearly $6 million in grants, as well as educational materials, to public libraries and library networks.

Ongoing support is provided for grantees, who attend an initial training seminar that features social media and social marketing, outcome-based evaluation techniques, and an introduction to the financial education resources created by the FINRA Foundation. Components also include communications guidance, individual coaching and consultation, guidance on building local partnerships, and site visits.

See the press release http://www.ala.org/rusa/ on the RUSA website for most recent list of grantees.

There are three overall goals of the Smart investing your library®:

?     Build capacity of public libraries and make available reliable, unbiased investor education and protection resources and services through public libraries in the United States.

?     Create and expand community awareness of the investor education resources and services available through public libraries

?     Achieve sustained use of such resources and services by library patrons in various demographic categories.

The New York Times, in a 2010 article, observed, “Most Americans aren’t fluent in the language of money. Yet we’re expected to make big financial decisions as early as our teens — Should I take on thousands of dollars of student debt? Should I buy a car? — even though most of us received no formal instruction on financial matters until it was too late. While no course in personal finance could have prevented many Americans from getting caught up in the housing bubble, it’s clear that most of us need some help, preferably starting when we’re still in school.”[1]

Librarians are taking a leadership role by providing the help with knowledge and expertise to make the connection between people and financial information. Because people of all ages need to know how to make good financial decisions, a wide variety of financial education program models are emerging as public libraries across the country identify audiences who want and need to know how to manage their money.

Partnerships Pay Off

All projects in Smart investing@your library involve partnerships, typically multiple partnerships at any one project site. And usually once the project gets going, new partnership opportunities may appear or an area of activity may develop where a new partner would be beneficial. Program highlights from Milwaukee (Wisconsin) Public Library and Orange County (Florida) Library System illustrate the role that partnerships play and the impact each library’s financial education programs have in their communities.

Milwaukee Public Library’s program entitled Get Smart About Money @MPL focuses on engaging 6,000 11th graders in the public schools. To reach this notoriously difficult audience, project principal, Judy Pinger teamed up with multiple partners to get additional resources and expertise.

The Library started from a position of strength by collaborating with existing partner the Milwaukee Public Schools and then brought in Make a Difference-Wisconsin (MAD-WI), Money Smart Week, and the library’s own Teen Advisory Board. MAD-WI provides classroom financial education for high school students and uses trained volunteers and a curriculum based on the Federal Deposit Insurance Corporation (FDIC’s) Money Smart program. The Teen Advisory Board kept the focus on what matters to teens and they advised Plum Productions, a film production company. The partnerships were strong and focused and the strategy worked because three authentic videos are now part of the high school curriculum.

These videos—To Your Credit, Check it Out and Bank Your Future—are posted on the Smart investing@your library® YouTube channel at http://www.youtube.com/user/ALAsmartinvesting

The synergy that developed among the librarians and their partners produced a truly unique teaching tool for teens that is now available to educators across the country. “Although like many other libraries, we are short-staffed, we found a way we can still make a difference,” said project principal Judy Pinger, the library’s business coordinator. ”Strong partnerships with like-minded organizations create the right energy to sustain our program model.”

The videos also have a growing presence on Facebook and Twitter. As further evidence of their value and utility, other educational organizations are interested in the videos. Victory Productions, a K-12 content developer of educational materials, has recently requested permission to use the videos in their online course. Virtual Virginia: Economics and Personal Finance for the Virginia Department of Education, is a course taken by public school students in Virginia to fulfill a new requirement for graduation.

The Orange County Library System’s program, MONEY TIP$ Make it Work: Smart investing@your library® was developed to meet the needs of central Florida’s workers in the leisure and hospitality industry. A slow-down in travel and dwindling occupancy rates created financial challenges for service industry workers and Orlando ranks 10th in the U.S. with an average consumer debt of $25,316. Job loss, cuts in hours, cuts in wages or required furloughs (Employment); housing losses, foreclosures, or plummeting housing values (Real Estate); retirement loss, 401Ks, or personal investments declining in value (Investing), those facing retirement (Retirement) or dealing with looming bankruptcy, school loans coming due, and the surging costs of food or fuel (Budgeting) left no one untouched.

Project principal, Paolo Melillo initiated a partnership with the Central Florida Hotel and Lodging Association (representing nearly 80% of all the hotel rooms in the region.) to develop marketing and attract the attention of the target audience. He also continued an established partnership with Rollins College’s Crummer Graduate School of Business (CGSB), a well-known business school in the area, nationally ranked by Bloomberg Business Week and Forbes.

Any effective partnership entails a values exchange, in which each partner offers something of value to the other. Together, the existing partners created a program that delivered exceptional value to members of their community. In the process they gained new partners and increased their visibility with a new audience. Here’s how they did it. Professors from the university revised workshop content from a previous FINRA grant and tailored it to the needs of local hospitality workers. They also drew from FINRA modules to revamp the content and programs for hotel staff were offered at hotels and also at branch library locations. Simultaneous children’s story time programs were offered in the library locations to alleviate the possible barrier of child care and allow working parents to attend programs. Powerpoints used to present the workshops were repurposed as booklets to take home and videos were made from the Powerpoints and uploaded to the library’s dedicated web page. Online learning was always available.

The library’s partners helped with promotion with a news feature on the city’s Channel 13, which was facilitated through a media firm working for Rollins Crummer School of Business. The Central Florida Hotel and Lodging Association was also instrumental in helping promote Money Tip$. One of the Library’s branch administrators attended a meeting with CFHLA and through this Association the library garnered the interest of at least six hotels to host the program series.

In addition to print ads, online ads and bus ads, the library also pioneered the use of cinema commercials to reach their target audience. http://www.youtube.com/watch?v=Hbspu-bALt8&feature=related and http://www.youtube.com/watch?v=7t1ZJXgylhA A new partner, Walt Disney Resorts, stepped up to help and professionally produced two library commercials to promote the series in local cinemas.

And to top it off, the library’s publication Top Ten Tips to Save Money at Your Library is so popular that hotel staff are asking for more. “The Human Resources Department at the Caribe Royale asked for packets to share with staff,” said Melillo. “And attendees wanted extras to give to their friends and co-workers.”

Conclusion

Each round of grant recipients expands the reach, enhances the scope of resources, and helps to refine the Smart investing@your library® program. As recipients have frequently noted, the program allows for project development specific to each community. This customization results in the development of a rich array of target audiences, goals, marketing techniques, and evaluation practices to learn from and build upon.

Another round of grant invitations will be sent in April and the deadline to apply is June 6, 2012. Contact mmonsour@ala.org for more information.

?     Visit http://smartinvesting.ala.org to learn more about the initiative and to explore resources and program ideas for use in your own library.

?     BRASS is sponsoring a panel discussion Smart investing @ your library®: Program Models That Work, 10:30 am-noon on June 23, 2012 at the ALA Conference in Anaheim.

?     For more details about grant programs and other FINRA Foundation initiatives, visit http://www.finrafoundation.org

 

[1] Bernard, T. S. (2010, April 9). Working financial literacy in with the three R’s. Retrieved from the New York Times website: http://www.nytimes.com/2010/04/10/your-money/10money.html?pagewanted=all