Approximately twenty-five attendees met for an hour of open discussion. Here are some brief highlights:
- Dropping Ariel / What alternatives are you using?
○ OCLC Article Exchange
○ Email PDF
○ Rapid X
○ Local File Drop Servers
- Distance Education/Providing Document Delivery/Interlibrary Loan (Library Services)
○ Several libraries send books from their own collection to distance ed students, including reference items (almost anything that a “local” student can borrow on campus is sent for distance ed students—some exceptions for AV materials)
○ Some work on building relationships with public/local libraries near the distance education user (outreach, send materials, offer support)
○ Acquisitions Manager will be released January 31
- Copyright Clearance Center’s Getting It Now Service
○ A couple of libraries reported on using the new CCC service:
■Specifically for “Rush” requests (due to fast turnaround time)
■For the “6th” title request after CONTU 5 has already been done via traditional ILL
■To supplement major journal bundle cancellations as a way to provide users with fast turnaround time yet fairly cost effective service
○ It is more expensive than traditional ILL, but may provide advantages depending upon the individual library’s situation
■Can streamline staff time/efforts
● One place to go to rather than multiple publisher sites
● One invoice payment/single contract to access multiple publishers (up to 11 publishers currently)
● The upcoming March ILLiad Conference will include a talk on this topic by Heather Weltin
○ A couple of libraries reported working on entering data into their Knowledge Base accounts
■Time consuming to set up (slow, tedious), but anticipate great benefit once up and running (with less time on ongoing maintenance)
● Suggestion to see if a library can create and then import a spreadsheet with information (versus individual title by title or package by package input)
● PubGet feature works well for identifying holdings and titles, but not licensing information
● Suggestion to use SFX/Serials Solution Addon in ILLiad to find out if ILL is allowable (title by title search)
- Where does ILL fit into Public Services (Scholar Commons)
○ Scholar commons for university users (undergraduate; faculty; graduate) – how to fit ILL/DD into public arena to take advantage of synergy of opportunity?
■Staff on public desk (combined service desk such as “Ask Here” desk); staff concentrates on public outreach with automated/processing behind the scenes (back office)
■Integrate delivering service to where user is (physical location or virtual service); effort of digitizing team process (document center staff, acquisitions, cataloging/metadata staff) to make items deliverable, discoverable, available
■Chat reference
● Some have reference staff refer questions/issues forward
■Dedicated email address that is checked frequently, quick response to queries/issues
- Lending/ILL for E-Books? Future of Sharing E-books?
○ Briefly touched upon how to share e-books
○ Very limited, cumbersome ability currently (chapters only, captured by individual PDF, copied to cds), dependent upon license agreement
○ Some consortia turning to consortial purchasing agreements (CARLI / Illinois in discussion with five e-book vendors)—broaden to group access
Naomi Chow, 2012 Chair
nchow@hawaii.edu